HCTec Announces Application Managed Services Support Agreement With St. Luke's University Health Network
BRENTWOOD, Tenn., Jan. 8, 2019 /PRNewswire/ -- HCTec, a leading provider of healthcare workforce solutions, announced today a three-year electronic medical record (EMR) application managed services agreement with St. Luke's University Health Network (SLUHN) in Bethlehem, Pa.
SLUHN operates with Epic as its primary EMR platform. With a recent purchase of three healthcare facilities running a legacy EMR software package, the executive team was faced with either hiring a team of consultants to complete a transition to Epic at the new facilities or trying to utilize their internal IT team for the project.
SLUHN preferred to use their internal resources for the conversion, but the organization needed a partnership solution to accommodate daily EMR support needs. "The managed services model presented by HCTec was much more cost-effective for the health system and enables St. Luke's to bring their newly acquired facilities onto the Epic platform at their own pace," said HCTec Senior Vice President Mitch Buse.
The managed services agreement with HCTec provides support and maintenance services for Epic and related third-party applications from HCTec's Atlanta service center for the existing SLUHN network of hospitals, which enables their internal team to conduct the Epic software implementations and conversions. "We were particularly impressed with HCTec's ability to deliver a large team rapidly," said ACIO of St. Luke's University Health Network Christine Brutschea. "HCTec is providing in-depth reporting to manage the services and maintain our high standard service level agreements (SLAs). This attention to detail helps deliver a support experience that is seamless for our clinicians, team members and other end users," she added.
HCTec's Managed Services division provides industry-leading, SLA-based help desk and application support and maintenance services. Based in Atlanta and Nashville, HCTec's certified and highly-skilled staff deliver healthcare-specific support 24/7. "Our clients come to us because of our deep experience supporting Epic and other third-party software applications," said HCTec Founder William Bartholomew. "Our flexible approach lets us quickly adapt and respond to our customers' ever-changing needs."
About St. Luke's University Health Network
Contact Robert Borella, Vice President of Marketing, for more information: hctec.com | firstname.lastname@example.org | 615.577.4030
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