WALTHAM, Mass. and KNOXVILLE, Tenn., July 15 /PRNewswire/ -- Private Healthcare Systems (PHCS), the nation’s leading health care cost management company, today announced that it will begin accepting VoiCert(TM) system calls in its Care Management call centers.
Developed by The White Stone Group, Inc., VoiCert is a voice-based computer telephony system that automates the precertification process for medical procedures. The patented VoiCert precert process brings efficiency to the communication between hospitals, physician offices, and ambulatory care facilities and health care companies such as PHCS.
Health care providers can begin the precertification process 24 hours a day by telephoning the patient information into the hospital’s VoiCert server. Once the voice input is complete, the server contacts the health care company’s call center and obtains the needed transaction information. VoiCert then notifies the proper nurse or admission staffer of authorization. Using VoiCert Tracker software, health care staff can search and retrieve records for use in both care management and revenue collection.
The PHCS Care Management Call Center will begin accepting VoiCert calls this summer.
“A review of existing VoiCert users showed that many were participating in the PHCS Network,” said Jeff Jones, Vice President, Managed Care Development at The White Stone Group, Inc. “As a result, many of the providers who use the VoiCert system will benefit from increased efficiency and accuracy when working with the PHCS Care Management Call Center.”
About The White Stone Group
Founded in 1991, The White Stone Group, Inc. developed VoiCert in 1998 in response to demands from customers for a telephonic software solution that could improve the accuracy and efficiency of completing authorization transactions between health care providers and managed care payers. Since then, the company has deployed sales coverage throughout the United States. VoiCert is now licensed for use in more than 215 hospitals, interfacing with about 90 MCOs representing hundreds of plans. Clients include national systems such as HCA and Tenet, as well as large regional systems such as Cleveland Clinic, Methodist Healthchoice of Memphis and Memorial Hermann of Houston. More at http://www.voicert.com/ . VoiCert is a registered trademark of The White Stone Group.
About PHCS
For 19 years, Private Healthcare Systems has been meeting the network and care management needs of customers across the country. Corporate headquarters are in Waltham, Massachusetts, with regional offices located throughout the United States. PHCS is the second largest care management company in the nation as well as the largest proprietary PPO in the country. The PHCS Network includes nearly 425,000 providers and 3,700 facilities. PHCS is the first and only national PPO to earn four endorsements of quality from two independent, nationally recognized quality assurance organizations, NCQA and URAC.
The White Stone Group
CONTACT: Robert Cathey of Ackermann PR, +1-865-584-0550, ext. 108, orrcathey@ackermannpr.com ; or Christine Martiny of PHCS , +1-781-895-6804, orcmartiny@phcs.com
Web site: http://www.voicert.com/
