Sage Growth Partners (SGP) and Black Book Market Research today announced findings from a recently completed joint survey of U.S. healthcare consumers that assesses the public’s challenges, needs, and perspectives during the current COVID-19 pandemic.
| BALTIMORE, March 27, 2020 /PRNewswire/ -- Sage Growth Partners (SGP) and Black Book Market Research today announced findings from a recently completed joint survey of U.S. healthcare consumers that assesses the public’s challenges, needs, and perspectives during the current COVID-19 pandemic. The survey was administered to 500 U.S. healthcare consumers the week of March 23, 2020, and will be re-administered periodically during the health crisis to identify shifts in sentiment.
As more cities and states continue to issue shelter-in-place orders, U.S. consumers are worried about getting their healthcare needs addressed during the crisis, and concerned about the safety of traditional healthcare settings. With this survey, SGP and Black Book aimed to assess consumer interest in telehealth and other solutions that obviate the need for an in-person healthcare visit. View the full survey findings as they are updated here. Key findings include: Pervasive unease around accessing care is alarming; the doctor’s office feels unsafe to more than a quarter of respondents
The appetite for telehealth is growing; more than a third would leave a trusted healthcare provider if they could access telehealth instead
Feelings of anxiety and social isolation are high; nearly half seek access to remote behavioral or mental health services
Despite public reports of shortages, majority are unconcerned about healthcare supply chain challenges
“Our country is going through a health crisis of previously unimaginable proportions,” said Doug Brown, President of Black Book Market Research. “This is testing our healthcare system like never before, and as a result, we are going to come out on the other side of this with some critical changes to make. It’s important to understand what healthcare consumers are thinking and feeling right now so the industry can better innovate and meet care delivery needs during this crisis and beyond. We’re excited to team up with Sage Growth Partners on this important work.” “People are thinking, feeling, and acting differently during this pandemic – we have large swaths of the country who now know what telehealth is, even if they don’t completely understand it,” said Dan D’Orazio, SGP’s CEO. “You can’t put that genie back in the bottle. We’re going to see people say after this, why do I need to go into the doctor’s office? Why can’t I access behavioral health from home? Healthcare has traditionally lagged a decade, if not more, behind other industries, but now we’re being forced to reevaluate how we do everything, from coverage and reimbursement to supply chain and virtual care. It’s unclear whether we’re going through an evolution or a revolution, but the healthcare industry will never be the same.” About Black Book In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user-level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers and, in 2015, launched panel surveying healthcare consumers. About Sage Growth Partners Founded in 2005, Sage Growth Partners is located in Baltimore, MD, and serves clients such as Philips Healthcare, U.S. Renal Care, Quest Diagnostics, Vocera, Livongo, Olive, It’s Never 2 Late, and Aperture. Media Contact
SOURCE Sage Growth Partners |
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