SANTA CRUZ, Calif., Jan. 20 /PRNewswire/ -- VIVA Transcription, a leading provider in medical transcription services, announced that it has engaged Satrix Solutions to develop and manage formal customer feedback programs to further strengthen the relationships VIVA has with its customers.
“VIVA’s proactive approach in gauging customer sentiment is clear evidence of the company’s customer focus,” added Evan Klein, President of Satrix Solutions. “VIVA recognizes that successful companies frequently leverage input from customers and prospects to guide development efforts. Companies that introduce such discipline are often rewarded with higher customer loyalty and retention. We look forward to serving as an unbiased, third-party advisor to VIVA and assisting the company in its customer feedback efforts.”
About Satrix Solutions
Satrix Solutions is a strategic advisory firm that helps companies turn customers into loyal advocates. We design and manage programs that gather customer expectations, preferences and satisfaction levels, and then work with managers to convert that insight into service and operational improvements. By developing a systematic approach to capturing and responding to customer needs, our clients experience measurable improvements in customer retention, share-of-wallet and new sales. For more information, please go to www.satrixsolutions.com
CONTACT: Matt Paulsen of VIVA Transcription, +1-415-237-0776,
matt.paulsen@vivatranscription.com
Web site: http://www.vivatranscription.com/
http://www.satrixsolutions.com/
