WESTLAKE VILLAGE, Calif., Jan. 12 /PRNewswire/ -- St. Joseph's Hospital, an 883-bed, not-for-profit acute care hospital in Tampa, Fla., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by St. Joseph's Hospital to provide an outstanding inpatient experience.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a )
The service excellence distinction was determined by surveying recently discharged patients from St. Joseph's on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).
The telephone-based research conducted among St. Joseph's patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, include: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.
"Based on the rigorous standards of our national hospital service performance research, only 20 percent of the hospitals in the nation will be qualified to achieve this distinction," said Steven D. Wood, Ph.D., executive director of the healthcare division of J.D. Power and Associates. "St. Joseph's Hospital is among an elite class of hospitals."
St. Joseph's Hospital exceeded the national benchmark study score for overall patient satisfaction by a significant margin. The hospital performed particularly well compared to the national study in providing patients a comfortable experience. The hospital received particularly high ratings relative to the national study in the area of concern for continued recovery and well-being after discharge and the comfort of the room.
St. Joseph's also performed well relative to the national study on the speed and efficiency with which the staff delivered care to their patients, especially in regard to the availability of the doctor and the speed and efficiency of discharge.
Additionally, patients were asked to rate their level of trust and confidence in the hospitals after their most recent stay. Among St. Joseph's patients, 63 percent indicate they have more or much more trust and confidence in the hospital after their most recent stay. Furthermore, St. Joseph's patients are more likely to experience increased trust and confidence in their hospital because of their experience, as compared to the national average.
"St. Joseph's Hospital received this distinction by providing patients with a consistent, positive experience," said Wood. "The caregivers, physicians and administrative staff can be proud of their contribution to the care and health of their community. On a broader note, at a time when consumers are increasingly exerting influence over the delivery of their care and seeking credible resources to make well-informed decisions, being recognized by J.D. Power and Associates as a Distinguished Hospital enables St. Joseph's Hospital and other top-performing hospitals to effectively communicate this outstanding accomplishment in the communities they serve."
Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient services, emergency department services, as well as outpatient services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education and BusinessWeek. The Corporation has more than 300 offices in 40 countries. Sales in 2004 were $5.3 billion. Additional information is available at http://www.mcgraw-hill.com.
Media Relations Contacts: John Tews Director, Media Relations J.D. Power and Associates Troy, Mich. (248) 312-4119 john.tews@jdpa.com Peter Dadlani Supervisor, Media Relations J.D. Power and Associates Westlake Village, Calif. (805) 418-8103 peter.dadlani@jdpa.com Lisa Patterson Public Relations Manager St. Joseph's-Baptist Health Care (813) 554-8134 lisa.patterson@baycare.org
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com
Photo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-aPRN Photo Desk, photodesk@prnewswire.comJ.D. Power and AssociatesCONTACT: John Tews, Director, Media Relations, +1-248-312-4119,john.tews@jdpa.com, or Peter Dadlani, Supervisor, Media Relations,+1-805-418-8103, peter.dadlani@jdpa.com, both of J.D. Power and Associates;or Lisa Patterson, Public Relations Manager of St. Joseph's-Baptist HealthCare, +1-813-554-8134, lisa.patterson@baycare.org
