SAN FRANCISCO, April 3 /PRNewswire-FirstCall/ -- Salesforce.com , the technology and market leader in on-demand customer relationship management (CRM), today announced that Millipore , a leading provider of products and services that improve productivity in the laboratory and in biopharmaceutical manufacturing, has implemented Salesforce SFA and is integrating data from its Oracle ERP applications directly into Salesforce SFA, in order to provide its global users fast and easy access to lead and customer information.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO )
Millipore is one of the 20,500 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2006. Revenue and subscribers will be recognized as the service is delivered.
Using the AppExchange platform, Millipore has built a custom solution to retrieve data from its Oracle on premise application and automatically assign the information by division to the appropriate sales representative, and then publish the data via Salesforce SFA. In addition to sales, Millipore’s technical service groups use the information for service and support as they assist customers with troubleshooting or recommend additional products that might be of interest.
“Team selling is one of our key advantages at Millipore, and Salesforce enables us to share information and collaborate in ways no other solution could offer,” said Bridget Reiss, vice president of IT at Millipore. “We have received feedback from the sales teams that the application is extremely intuitive and easy to use. We have also been able to customize Salesforce to suit our specific structure and needs and we have achieved 100% adoption in the U.S. and Europe.”
Using the AppExchange platform, Millipore developed a number of custom applications to optimize sales and operations, including:
-- Data Integration -- allows data to be automatically shared between Oracle and Salesforce applications and assigned to the appropriate representative, so Salesforce users have a single source for prospect and customer information -- Collateral Orders -- provides global sales teams the ability to quickly and easily order sales materials for regional delivery About Millipore
Millipore is a leading bioprocess and bioscience products and services company, organized into two divisions. The Bioprocess division offers solutions that optimize development and manufacturing of biologics. The Bioscience division provides high performance products and application insights that improve laboratory productivity. Millipore has a deep understanding of its customers’ research and manufacturing process needs, and offers reliable and innovative tools, technologies and services. The Company employs approximately 4,800 people worldwide and posted revenues of $991 million in 2005.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com’s on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.
As of January 31, 2006, salesforce.com manages customer information for approximately 20,500 customers and approximately 399,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com , or call 1-800-NO-SOFTWARE.
NOTE: Salesforce.com is a registered trademark of, and AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.
Photo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGOAP Archive: http://photoarchive.ap.orgPRN Photo Desk photodesk@prnewswire.comsalesforce.com, Inc.
CONTACT: Sandra Lo, Public Relations of Salesforce.com, +1-415-536-8066,or slo@salesforce.com
Web site: http://www.salesforce.com/
