MOUNTAIN VIEW, Calif., May 29, 2015 /PRNewswire/ -- Based on its recent analysis of the medical device integration solutions market, Frost & Sullivan recognizes CapsuleTech with the 2015 Global Frost & Sullivan Award for Customer Value Leadership. CapsuleTech’s vendor-agnostic SmartLinx medical device information system® (MDIS) has emerged as a valuable data management solution that ties together the medical devices across a healthcare enterprise into a unified system that not only captures and distributes patient clinical data, but also makes available operational data about the devices themselves. As SmartLinx is designed as an integrated system rather than a customized set of interfaces, it is easy to implement and utilize, which, in turn, translates to an efficient and highly productive lifecycle.
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“Being vendor-neutral, SmartLinx enables hospitals to switch EMR/EHR systems and/or from one device manufacturer to another, while the middleware integration remains intact and continues to adapt to the changing device or information systems landscape,” said Frost & Sullivan Sr. Research Analyst Shruthi Parakkal. “CapsuleTech is able to offer this ‘seamless’ integration by establishing close working relationships with device manufacturers to develop interfaces for device communication protocols.”
SmartLinx is a highly intuitive solution that can work independently of connectivity hardware, and can be easily used by all staff in a hospital. Through its three core components connectivity, integration and analytics SmartLinx consolidates clinical workflow and integrates data with intelligent systems beyond the EMR, such as clinician decision support, alarm management, and asset management systems to help provide targeted insights to clinicians responsible for their patients; IT administrators responsible for the connectivity infrastructure; and clinical engineers responsible for medical devices.
CapsuleTech is the global market leader in medical device integration. SmartLinx currently integrates with 18 different medical device types and 30 information system vendors. The company sells its product in 38 countries, with North America being its biggest market, followed by Europe, Middle East, Asia Pacific, and Latin America.
Almost 90 percent of its customers refer CapsuleTech to their peers, resulting in a high degree of customer loyalty and repeat business. Continuing the conversation with clients through multiple touch points and maintaining a high level of engagement with device manufacturers, as well as IT solution vendors, ensure that CapsuleTech remains the most preferred vendor for medical device integration solutions.
“At the core of the company’s product management are the multiple communication channels it maintains with hospitals, device manufacturers and system partners,” noted Parakkal. “CapsuleTech performs upgrades seamlessly with support from device manufacturers that consider it a partner during updates of communication protocols.”
The company delivers superior customer service through effective planning, proactive management, and thorough testing. During the implementation phase, CapsuleTech trains key clinicians, system administrators and clinical engineers in installing the equipment, so they can pass on the knowledge to other users.
CapsuleTech continues to expand its market to include lower acuity care hospital units, such as medical surgical units, apart from its traditional large- to medium-sized hospitals. Frost & Sullivan finds that most of CapsuleTech’s success is due to a high level of domain expertise across all resourcesfrom product development through sales and system implementationand product performance.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
About CapsuleTech
CapsuleTech is the leading global provider of medical device integration solutions for hospitals and healthcare organizations. Capsule’s solutions unlock the power of medical device data through connectivity, advanced integration and analytics that turn volumes of data into actionable patient and device information to drive informed clinical and operational decisions. The company was recently named category leader for medical device integration systems, according to the annual “2014 Best in KLAS Awards: Software & Services” report, published in January. Founded in 1997, Capsule has established strong partnerships with leading medical device manufacturers and installed enterprise-wide solutions in over 1,800 hospitals in 38 countries. For more information, visit www.capsuletech.com.
Press Contact for Capsule:
Brittny Quinn
KNB Communications
bquinn@knbpr.com
516-582-6507
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SOURCE Frost & Sullivan
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