RADNOR, Pa., Dec. 2, 2015 /PRNewswire/ -- VWR (NASDAQ: VWR), a leading, global, independent provider of laboratory products, services and solutions, recently launched new functionality globally to its customers through its website, www.vwr.com. Building upon previous enhancements to the website’s look and feel, the new functionality delivers features that personalize the customer experience.
“Our goal is to meet the needs of our customers the first time, every time,” shared Manuel Brocke-Benz, President and CEO, VWR. “We want our customers’ buying experience to be both a positive and personalized one. These enhancements, and future enhancements, are all developed with the customer in mind.”
Prior to these enhancements, VWR customers could track their recently placed orders. Now customers can dynamically view order status details for up to two years of order history in a user experience that is consistent for all customers globally. This includes status of the order, when the order will ship with estimated delivery dates, links to packing slips and invoices as well as certificates for products where applicable. In addition, customers can sort their orders using a range of parameters. The order status functionality provides customers with a self-service tool which answers the age-old question of “Where is my order?”
Through a dedicated team of associates, VWR enables science for its customers by offering unmatched product choice, operational excellence and differentiated services. With more than 160 years of experience, VWR has built a well-established network that reaches thousands of specialized laboratories and production facilities spanning the globe.
About VWR
VWR (NASDAQ: VWR), headquartered in Radnor, Pennsylvania, is a leading, global, independent provider of products, services and solutions to laboratory and production facilities. With sales in excess of $4.3 billion in 2014, VWR enables science for customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries. With more than 160 years of experience, VWR has cultivated a value proposition delivering product choice, operational excellence and differentiated services to improve our customers’ productivity from research to production. VWR’s differentiated services provide innovative, flexible and customized solutions from scientific research services to custom-manufactured chemical blends. Our dedicated team of more than 8,500 associates is focused on supporting scientists, medical professionals and production engineers to achieve their goals.
For more information on VWR please visit www.vwr.com.
Media Contact:
Valerie Collado
Director, Corporate Communications
VWR
484.885.9338
Valerie_collado@vwr.com
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SOURCE VWR
