MRO Distinguished for Best Overall Performance and High-Quality Service in KLAS Release of Information 2018 Report
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NORRISTOWN, Pa., /PRNewswire/ -- MRO, a leader in secure, compliant and efficient exchange of protected health information (PHI), is cited as the release of information (ROI) vendor with the best quality service staff and overall performance in the September 2018 KLAS report "Release of Information 2018: Who Delivers Most Consistently Across Customers?" KLAS is a research group that helps healthcare providers make informed technology decisions by reporting accurate, honest and impartial vendor performance data. The KLAS performance report names MRO the overall highest performing ROI services vendor, outperforming the two other vendors included in the report. Only three ROI service providers had statistically adequate client bases to be included in the report. Findings in the report included:
Quality is a key theme related to MRO's services throughout the report, highlighting "top notch employees and outstanding customer service." KLAS's research found that MRO clients appreciate the responsiveness of the vendor's customer service and say they can always speak with someone when they need to. The report states "MRO has proven the ability to scale and provide quality ROI services to both large and small clients." One surveyed HIM director said, "We don't see any issues with MRO being able to scale to meet our needs. When we asked to amend our contract, we were asking for a couple of FTE equivalents, and since that time we have lost some key staff members. So, MRO is ready to expand. Our experiences with them have all been either very good or excellent. They are very reputable." "MRO is honored to be consistently recognized by KLAS as the best overall performer in release of information," said Stephen Hynes, CEO of MRO. "Client feedback provided to KLAS is a strong indicator of client satisfaction levels. As MRO onboards more of the nation's top health systems, we are making the necessary investments in technology and people to ensure we continue delivering the highest levels of service quality while meeting the needs and expectations of our clients." MRO has consistently received high performance scores, receiving "Category Leader" designation for release of information in the 2013-2018 "Best in KLAS Software & Services" reports. KLAS's website and reports are a compilation of research gathered from interviews with healthcare professionals and payers. KLAS data and reports represent the combined opinions of people from provider organizations comparing how their vendors, products and/or services performed when measured against participants' objectives and expectations. The findings are not meant to be conclusive data for an entire client base. About KLAS About MRO Press contact information: Becky McLaughlin View original content to download multimedia:http://www.prnewswire.com/news-releases/mro-distinguished-for-best-overall-performance-and-high-quality-service-in-klas-release-of-information-2018-report-300713988.html SOURCE MRO |