Tampa, FL – October 4, 2010 -- Pilgrim Software, Inc., a world-leading provider of Enterprise Risk, Compliance and Quality Management (ERCQM) software solutions, today announced it is the recipient of Frost & Sullivan’s 2010 North American Best-In-Class Customer Value Enhancement Award in the Enterprise Risk, Compliance and Quality Management Market for the Life Sciences Industry.
Frost & Sullivan Best-In-Class Customer Value Enhancement Awards recognize those companies that offer unique value-added services to customers that allow them to reduce costs, increase operational efficiency and effectively address potential risks and compliance issues. The award is presented by the Frost & Sullivan analyst team following industry market participant and client interviews, rigorous analysis, and extensive secondary research into the best practices among software providers for the life sciences industry.
“Pilgrim’s demonstrated consistent growth is a clear result of the company’s ability to deliver complete solutions that address the end-to-end requirements of risk, compliance and quality management, particularly for highly regulated industries,” says Frost & Sullivan’s Senior Research Analyst, Muthuraman Ramasamy.
“Pilgrim Software continues to grow as a leading ERCQM provider by working closely with each of our customers to expand our innovations to meet their evolving needs,” said Ami Utji, Chief Executive Officer of Pilgrim Software. “Over the years, we’ve seen that our customers trust and rely on our best practices to support their growth strategies.”
Pilgrim’s holistic ERCQM solutions help mitigate the compliance risk on an enterprise-wide scale by allowing automated regulatory recordkeeping, safety and compliance monitoring, risk audit reporting and enterprise-wide standardized workflows. “Pilgrim’s SmartSolve® is an end-to-end enterprise risk, compliance and quality platform,” explains Ramasamy. “It streamlines the entire compliance management cycle by enabling enterprise-wide visibility through seamless connectivity between geographically-dispersed assets.”
Customers in the life sciences industry are often tasked with finding ways to standardize their business operations to better meet increasingly stringent regulations. To help end users meet this challenge, Pilgrim offers its unique Software Implementation Methodology (SIMPil™). This completely scalable methodology provides customers with the means to standardize their approach to risk, compliance and quality management projects, from the initiation and planning stage through the implementation and support stage. In addition, Pilgrim’s Software-as-a-Service (SaaS) delivery model offers customers flexible pricing while saving them IT-related expenditures in areas such as host administration and maintenance.
“The ability to offer such an extensive, highly tailorable solution set in a cost-effective manner is one of the key reasons Pilgrim Software is considered best-in-class for customer value,” states Ramasamy.
In 2007 and 2008, Pilgrim Software was named by Frost & Sullivan as North American Enterprise Compliance & Quality Management Company of the Year within the Life Science industry, in recognition of its continued leadership in the medical devices segment. Frost & Sullivan acknowledged that Pilgrim demonstrated unparalleled excellence within its industry in terms of business development, competitive strategy and customer satisfaction. The 2010 Award for Best-in-Class Customer Value recognizes that excellence as well.
“It’s through the hard work of our employees and their dedication to customer satisfaction that we’ve built our success,” Utji said. “This acknowledgment from Frost & Sullivan validates the impact of our commitment and of our proactive, customer-centric approach to risk, compliance and quality initiatives, by underscoring the value and end-to-end effectiveness of our solution offerings.”
About Pilgrim Software, Inc.
Pilgrim Software, Inc. is a world-leading provider of Enterprise Risk, Compliance and Quality Management solutions for global organizations. Awarded the 2010 North American Best-In-Class Customer Value in Enterprise Risk, Compliance & Quality Management Market for the Life Sciences Industry by Frost & Sullivan, Pilgrim helps organizations manage industry and regulatory compliance, reduce manufacturing costs and improve customer satisfaction. For more information, visit Pilgrim Software’s website at www.pilgrimsoftware.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
About Best Practices
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Nancy DeFilippis | Marketing Programs Manager | Pilgrim Software office: 813-915-1663 ext 2479 | fax: 813-915-1948 | www.pilgrimsoftware.com