It’s easy to get caught up in defending yourself against critique that feels unfair. Leadership coach Angela Justice recommends a different approach that can help you better align how you want to be seen with how you’re showing up.
You’re in a performance review, nodding along—until one comment stops you cold. Maybe it’s off base, one-sided or just plain wrong.
You feel it before you can explain it: a twist in your gut, a flush of heat. Your mind goes still, then races. “That’s not true.” “Why didn’t they say this earlier?” “How could they think that?”
You stay composed and keep listening, but later—maybe hours, maybe days—the sting of it creeps back in. You try to be objective, try to let it go. And still, something doesn’t sit right.
It just doesn’t feel fair.
Feedback Can Be Wrong but Still Useful
When feedback feels unfair, it often hits something deeper—your values, your sense of identity or a familiar frustration. However, your emotional response doesn’t mean you’re overreacting. It means something meaningful was triggered, and that makes it worth examining.
Keep in mind that not all feedback is fair. That doesn’t mean it’s irrelevant. Sometimes, the delivery is clumsy, but the concern is still valid. Sometimes, the perspective is skewed, but there’s still a useful signal. Sometimes, the person got it wrong—and you still learn something valuable.
The Gap Between Intent and Impact
Much of the sting in difficult feedback comes from a mismatch between how you meant to show up and how others experienced it. For example:
- You’re told you don’t speak up enough. You’ve tried—only to be talked over or dismissed. The frustration isn’t just the comment itself. It’s that your effort wasn’t seen.
- You’re told you’re not collaborative. You thought you were being respectful by giving others space, but your independence read as disconnection.
- You’re told your attitude seems negative. You’ve raised thoughtful concerns, but instead of being seen as engaged, you’re framed as difficult.
In each case, what’s painful isn’t just the label—it’s the gap between your intent and someone else’s interpretation. That gap matters not because you need to justify yourself, but because people respond to what they experience, not what you meant.
If your quietness comes across as being disengaged—or your independence as aloofness—you have a choice. You can clarify your intent, or you can adjust how it shows up. Both can be useful, but the key is to respond with intention, not impulse.
Clarifying your intent can be powerful when done calmly and in context—for example, by naming what you were aiming for rather than correcting how others interpreted it. Adjusting how you show up can be effective when you’re trying to shift a pattern over time. In either case, the goal isn’t to defend yourself. It’s to close the gap between what you meant and what was experienced.
Turning the Sting Into Insight
You don’t have to agree with the story you were told, but treating it like data rather than a verdict can help you notice patterns you might otherwise miss. When you shift from “Was this fair?” to “What can I learn from this?”, you move from judgment to strategy.
Ask yourself:
- What perception might I want to shift?
- What context might be missing?
- What next move would better align how I want to be seen with how I’m showing up?
These questions don’t excuse poor feedback—but they can keep you from getting stuck in it.
Putting It Into Practice
Let’s take that last example illustrating the gap between intent and impact: you’re told your attitude seems negative. But, from your perspective, you’ve been raising thoughtful concerns—naming risks, asking hard questions, trying to strengthen the outcome and protect the team. The feedback feels frustrating because your intent was constructive, not critical.
Instead of pushing back or shutting down, you pause and ask yourself: “Why might this have landed the wrong way?” What were they picking up on? Was it your tone? The timing? The way you framed the concern?
You begin to experiment with your approach. You lead with shared goals before surfacing concerns. You clarify your intent: to strengthen the work, not derail it. You check in afterward to see how your input landed. You’re still raising concerns and asking the tough questions, but now they’re more likely to be heard as constructive instead of critical—and you’re more likely to be seen as someone looking out for the team, not someone with a bad attitude.
Feedback Isn’t the Final Word—Just the Next Input
Unfair feedback hits hard not because you’re fragile, but because you care. That doesn’t mean you have to accept it at face value or fight it, but you can still use it.
Use it to notice where perception and intention drift apart. Use it to clarify your message. Use it to sharpen your impact.
That’s the work: not brushing it off, and not letting it define you—but turning the sting into traction.