IRVINE, Calif. and MENTOR, Ohio, April 7 /PRNewswire/ -- SourceOne Healthcare Technologies, the leading distributor of imaging equipment, radiographic supplies and services to healthcare facilities, today announced the selection of FieldCentrix(R) Inc. as its field service automation vendor of choice. With this project, SourceOne will equip its 800 field service engineers with FieldCentrix FX Mobile(R) wireless workflow software and mobile computers running Windows Mobile 2003 software for Pocket PC's to automate and streamline its field service workforce.
This project, once completed, will allow SourceOne's field service engineers to capture data electronically through a Pocket PC device, essentially creating a detailed service record, complete with an electronic signature and seamless wireless direct communication with the company's customer service center.
"Because of FX Mobile(R), SourceOne's field service engineers will have the ability to close service tickets, track scheduled services and manage service events -- all in real time," said Chris O'Brien, SourceOne's senior vice president of service. "The software will also provide the field service engineers with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time sheets, inventory management and e-mail messaging. Not only will this enhance our customer's experience with SourceOne, but it will allow us to control costs and maximize the performance of our team," O'Brien continued.
The FieldCentrix implementation is expected to also drive benefits across SourceOne's service operations group, including its customer support center and national parts and logistics center. "In keeping with our 2004 corporate goals, we wanted to find a solution that would enable SourceOne to increase customer satisfaction and improve service efficiencies -- both important factors in our ongoing drive to maximize profitability," explained Jerry C. Cirino, president and CEO of SourceOne. "We chose FieldCentrix because it fulfilled all of these objectives. Other key differentiators include the company's proven implementation and deployment success, as well as its ability to meet our need for an integrated solution," Cirino continued.
"SourceOne was looking for a way to cut costs, increase operational efficiency, and improve cash flow -- all while providing outstanding service to its customers," said Rick Roll, FieldCentrix president and CEO. "With FX Mobile, the company can do it all -- it's an ideal fit."
The entire FieldCentrix solution uses key Microsoft technologies within the mobile space to deliver a leading-edge field service solution to enterprise class customers. "Windows Mobile-based devices are invaluable business tools, providing a powerful yet easy way to conduct business in a variety of industries, but they reach new levels of usability when they are enabled with wireless data access," said Julie Wymetalek, manager of the Mobility Partner Advisory Council (MPAC) at Microsoft Corp. "FieldCentrix's offerings take advantage of the wireless capabilities in Windows Mobile 2003 software, providing a streamlined way for SourceOne to service its products and customers."
About FieldCentrix
FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements -- including technicians, customers, parts suppliers, and the office -- to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the medical equipment, real estate services, industrial, communications, high technology and building trades sectors. The company is headquartered in Irvine, Calif. and has offices throughout North America.
FieldCentrix is a member of the Microsoft Mobility Partner Advisory Council (MPAC), an invitation-only program developed by Microsoft to empower partners to create software solutions for Windows Mobile-based devices by providing them with the tools and programs they need to be innovative and successful. For more information about FieldCentrix visit http://www.fieldcentrix.com/.
About SourceOne Healthcare Technologies
Headquartered in Mentor, Ohio, SourceOne Healthcare Technologies is a leading provider of imaging equipment, radiographic supplies and services tailored to healthcare facilities including those transitioning to a digital imaging environment. Its broad equipment and consumables lines, as well as nationwide manufacturing, e-logistics, sales professionals and field service engineers enable customers to turn to SourceOne as the best-in-class, single source for effective supply chain and medical imaging management. SourceOne is a privately held company of Platinum Equity, a global acquisitions firm specializing in the strategic operation of mission-critical companies. For more information visit http://www.sourceonehealth.com/.
FieldCentrix Inc.CONTACT: Craig Burbidge of FieldCentrix Inc., +1-949-784.5089, or cell,+1-949-636-4434, cburbidge@fieldcentrix.com; or Katie Clark of SourceOneHealthcare Technologies, +1-904-380-6108, or cell, +1-904-910-2893,katie.clark@sourceonehealth.com
