EMERYVILLE, Calif., Oct. 10 /PRNewswire/ -- RelayHealth Corporation, the nation’s premier provider of health plan-reimbursed online doctor-patient communication services, today announced the release of new capabilities that simplify and streamline both targeted and scheduled outreach to patients.
RelayHealth’s new Patient List Builder allows clinical users to dynamically profile patient by characteristic -- including gender, age, clinical diagnosis, or medication as recorded in their RelayHealth Personal Health Record -- and then view, download, print, or securely message target patients. This feature enables practices to communicate important, targeted health information electronically, at virtually no cost. For example, preventive exam or immunization reminders can be distributed to targeted patients securely online, in accordance with clinical care guidelines or pay-for-performance program criteria. Educational materials supporting care plan adherence can be sent to patients managing a chronic illness such as diabetes. Information regarding drug recalls or label changes can be sent almost instantly to all patients whose PHR indicates active use of the affected medication.
RelayHealth has offered patients a free, portable online Personal Health Record (PHR) since the service launched in 1999. The RelayHealth PHR is updated each time patients communicate online with their physicians, and is automatically populated with medication records each time their physician writes and transmits a prescription using RelayHealth’s eScript(R) electronic prescribing service.
“RelayHealth’s new patient care management tools will allow us to send health reminders and patient education information to patients with certain medical conditions such as diabetes,” said Doug Allen, MD, Chief Medical Officer, Greater Newport Physicians in Newport Beach, CA. “Ensuring that patients with chronic condition receive timely, quality care is an ongoing challenge in medical practice. These new tools will give us another mechanism to promote appropriate care as well as assist us in meeting Pay for Performance requirements.”
Complementing the new Patient List Builder is Message Scheduler, a new addition to RelayHealth’s workflow-based secure messaging application. Message Scheduler enables clinical users of the RelayHealth service to compose messages for delivery later to practice staff or patients. This new feature allows practices to cost-effectively schedule and transmit secure messages that prompt patients to get lab work done, take medications, or follow up after an appointment. A webVisit(R) consultation, including a dynamic online patient interview, can be attached to scheduled messages to solicit feedback from chronic care patients in support of treatment plan adherence.
“The powerful new functionality we’re introducing today, driven by customer feedback and developed in close collaboration with our clinical users, will help further advance patient care,” said Giovanni Colella, MD, president, and chief executive officer of RelayHealth. “Patients, physicians, and health plans are all served by Pay for Performance programs and other quality initiatives. Our new features make it easier for clinicians to meet those objectives and deliver quality care, benefiting all participants in the healthcare delivery chain.”
About RelayHealth Corporation
RelayHealth is the premier provider of payor-reimbursed secure online healthcare communication services linking patients, healthcare professionals, health plans, and pharmacies. A secure, clinically structured productivity platform for the medical office, the RelayHealth service is an emerging online communication standard, interfacing with both commercial and custom-built electronic medical record systems through the company’s Interoperability Toolkit. Research studies show RelayHealth reduces phone traffic and increases physician productivity through modular features like the webVisit clinical consultation and eScript electronic prescribing-one reason leading health plans nationwide increasingly reimburse providers who use the RelayHealth service. For healthcare consumers, RelayHealth improves convenience, access and communication with their own doctors. For information, visit www.relayhealth.com.
RelayHealth Corporation
CONTACT: Briana Pompei of RelayHealth, +1-510-428-7853, orbriana.pompei@relayhealth.com
Web site: http://www.relayhealth.com//
