SUNNYVALE, Calif., July 7 /PRNewswire/ -- Eklin Medical Systems, Inc., the leader in digital radiography (DR) and image management for the veterinary care market, announced it has launched 24 hour per day, seven days per week customer care services in support of the Eklin RapidStudy(TM) and Digital Practice systems. A number of Eklin customers have already benefited from the expanded care during its recent trial period.
"We were delighted to reach an Eklin customer care representative around midnight recently," said James Young, DVM, president and CEO, Atlantic Street Veterinary Hospital in Roseville, Calif. "Our practice is greatly dependent upon the superior imaging and workflow capabilities of the Eklin RapidStudy system. Eklin has always provided outstanding service and now we have access to it anytime of the day. Even at this late hour, we were up and running again in no time."
Just as digital cameras have made photography more efficient by eliminating film, the Eklin RapidStudy DR system provides the veterinarian with a radiographic image that can be viewed immediately on a high-resolution monitor without need for film developing. The Eklin DR system also offers sophisticated image processing tools, giving the veterinarian much greater depth of information that can be enlarged or manipulated for far better detail. Eklin offers either a 9"x11" sensor panel or the industry's only full-size 14"x17" sensor panel. Images can be stored and archived for future evaluation using the Eklin PACS (picture archiving and communications system) which is based on DICOM standards used by hospitals and clinics around the world.
"With a rapidly growing base of customers who offer veterinary care around the clock in a wide variety of time zones, we committed to providing them with the support they need regardless of the time of day," said Greg Fava, vice president of global customer care for Eklin. "We believe it is critical to match our unparalleled DR and image management systems with equal quality in customer care. This, in turn, helps to ensure the best in patient care which is really the bottom line."
Year-to-date 2005, Eklin has experienced an approximate eighty percent growth in system installations. The company now has more than 180 RapidStudy accompanying Eklin Digital Practice systems installed in North America, South America, Europe and Australia.
About Eklin Medical Systems
Eklin Medical Systems, Inc. is the world's leader in digital radiography and image management for the veterinary care market. The company focuses on applications where speed, portability, and increased practice efficiency are critically important. Eklin is a privately-held company headquartered in Sunnyvale, Calif., and can be contacted at 408-744-9251 or www.eklin.com.
Media Contact: Laurie Hallwyler Eklin Medical Systems 650-248-9081 lhallwyler@eklin.com
Eklin Medical Systems, Inc.CONTACT: Laurie Hallwyler of Eklin Medical Systems, +1-650-248-9081, orlhallwyler@eklin.com
Web site: http://www.eklin.com//
