Mobile Heartbeat and pCare Partner to Deliver Integrated Patient Experience and Care Team Communication

Patients seeking non-clinical assistance typically don’t know who to contact. However, through Mobile Heartbeat’s Care Team Query API, pCare can query the real-time staff assignments maintained in MH-CURE and display them on any pCare enabled device in the patient’s room. This includes television, tablets, electronic whiteboards and other mobile devices. Non-clinical patient requests initiated from pCare, such as changing room temperature, meal tray removal, extra blankets, etc., can be routed to the correct person immediately via MH-CURE. The care team member can then acknowledge via MH-CURE that they are responding to the request, which is displayed to the patient through any pCare-enabled device.

“Patient care teams understandably change due to staff scheduling, which can confuse and frustrate patients, adding stress to their hospital stay,” said Mike Detjen, COO at Mobile Heartbeat. “Through the MH-CURE and pCare integration, patients can always see who is on their care team, make requests that are sent to the appropriate person and view the status of their request.”

“Connecting patients to the people on their care teams has been a challenge we are driven to overcome,” said Mark Cortina, CTO at pCare. “The pCare interactive patient experience system enables patients to be informed, engaged and, ultimately, satisfied during their hospital stay, inspiring improved outcomes. Integrating with Mobile Heartbeat, we give patients additional communication capabilities that make it possible for them to keep track of their care team and get immediate assistance when they need it.”

Mobile Heartbeat will be demonstrating its integration with pCare’s Interactive Patient System platform at HIMSS19, taking place February 11 – 15 in Orlando, Florida. They will be offering demos in Mobile Heartbeat’s Booth, #4179, and in Spectrum Enterprise’s Booth, #641.

About MH-CURE
The MH-CURE enterprise mobility solution transforms smartphones into a powerful tool for streamlining clinical communication and collaboration workflows. MH-CURE unifies secure texting, voice over Wi-Fi, video chat, paging, broadcasting, alert integration, EHRs, and other clinical system integration in a single application, enabling care teams across the enterprise to use one device/one application to connect with each other and share pertinent, patient-specific information quickly and efficiently from wherever they are. MH-CURE offers full functionality for mobile devices.

About pCare
pCare provides pCare™ Interactive Patient Systems and related services to millions of patients and hundreds of leading hospitals and health systems. For 70 years, pCare (formerly TVR Communications) has helped healthcare providers improve the patient experience and achieve sustainable improvements in patient satisfaction and quality of care. pCare Interactive Patient Systems are rated KLAS Category Leader, Interactive Patient Systems in the 2019, 2018, 2017, and 2015/2016 Best in KLAS: Software & Services report. For more information, visit www.p-care.com.

About Mobile Heartbeat
Mobile Heartbeat^® is a leading provider of enterprise mobility clinical communications and collaboration solutions that improve clinical workflow and provide secure team communications, enabling better patient care at a lower cost. The company’s Unified Clinical Communication platform, MH-CURE^®, gives clinicians what they want and need: simple, secure access to their patients and other care team members with clinically relevant patient information—no matter where they are. Based upon its Clinical Unified Results Enterprise (CURE) technology, MH-CURE dramatically improves clinical workflows across the enterprise, freeing clinicians to focus on what they do best: care for their patients. For more information, visit https://www.mobileheartbeat.com/.

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