GAITHERSBURG, MD--(Marketwire - September 14, 2010) - Microlog Corporation (PINKSHEETS: MLOG), a Gaithersburg, Maryland-based technology leader in Integrated Voice Response (IVR) and Computer Telephony Integration (CTI) solutions for the Government, Healthcare and Lotteries has been awarded a contract from Naval Health Clinic Patuxent River, the medical facility for Patuxent River Naval Air Station in southern Maryland, for its ServiceFirst™ Contact Center and Patient Appointment System™.
“We are eager to form this relationship with Naval Health Clinic Patuxent River and continue to create a greater presence in the Navy,” said Microlog CEO Richard Meccarielli. “Microlog products have proven to create a more efficient and organized call center and greater patient satisfaction and we look forward to doing the same for Patuxent River.”
The ServiceFirst™ Contact Center provides complete inbound call management, distribution and response and generates statistical and IVR reporting for call center staffs. The application automatically uploads patient data in the form of a “screen pop” that allows the call attendant to have instant access to patient information. Another feature is customized session recording that records and stores calls with one or more agents for training and customer service purposes.
Microlog will also be installing the Patient Appointment System™ that calls patients, at a predetermined time, and verifies whether the patient intends to keep their appointment or not. It also allows patients the accessibility to call into the system to verify an existing appointment or reschedule.
About Microlog:
Microlog Corporation designs, implements and services patented software applications that enhance the productivity of the customer contact center experience, as well as providing consultation on a variety of system integration options. The company’s services encompass the migration of e-commerce into the traditional call center environment by Web enablement. Microlog’s award winning products support this Web enablement, as well as supporting all inbound and outbound media, telephone, e-mail, fax, and Web for contact centers.
For further information about Microlog’s products and solutions, please contact John Mitchell, VP of Sales and Marketing at 301.540.5500 or by email at johnm@mlog.com.
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Technorati: Interactive Voice Response (IVR) Clinical Software Patient Access
