Author of the new book Patient Speak says most patients just don’t know what requests to make
| CONCORD, Mass., Oct. 9, 2018 /PRNewswire/ -- There are many things that can be done to make certain medical test procedures more bearable. But the catch is patients have to ask for them and too often, nurses and doctors fail to tell their patients they are possible. Nancy Michaels, an author and speaker who advises hospitals and health-care providers on effective ways to improve patient satisfaction, says patients need to advocate for themselves by asking that treatments and procedures be less painful. The author of Patient Speak, 7 Communication Practices to Improve Patient and Family Experience, offers these actions every person can take if they are nervous or feeling uncomfortable about an upcoming treatment:
Praise for Patient Speak “Words matter. The things physicians and nurses say have an outsized impact on our patients’ physical and emotional health. Nancy Michaels’ book Patient Speak provides helpful guidance on what to say and how to say it. Following this advice will help us be better clinicians and better people.” — Daniel Z. Sands, MD, MPH, Harvard Medical School and Society for Participatory Medicine “My work focuses on what works for people on their journey towards best health. Our journey depends on the relationships among all members of our health team. Relationships rely on responsive communication. I have little energy to teach my team unless I feel fairly well. Our time is now. Let’s use it well. Nancy Michael’s 7 Communication Practices provides a concise guide to share with your clinician team members. Keep a spare on hand to share.” — Danny van Leeuwen, @HealthHats About the author Nancy Michaels provides inspirational speeches on such topics as “Lessons Learned from Dying” to audiences around the world. She has worked with the ICU Patient Advisory Council at Beth Israel Deaconess Medical Center to improve the ICU patients’ experience. She is a member of the Patient and Family Advisory Council - The Partnership for Patients. This initiative is a public-private partnership working to improve the quality, safety and affordability of health care for all Americans. Patient Speak is her fourth book. Michaels has been featured by CNN-fn, Fox News, and Weekend Today Show among others. Contact: Nancy Michaels, (617) 905-4711; 202974@email4pr.com, www.nancymichaels.com
SOURCE Nancy Michaels |
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