ELIZABETH, N.J., Aug. 15 /PRNewswire/ -- Swissray International, Inc. announced today that they have successfully deployed their proactive remote monitoring service.
Swissray International, Inc., a global leader in digital radiography technology, has developed an advanced proactive monitoring service for their digital radiographic systems leveraging technology from Questra Corporation, a leading provider of Intelligent Device Management (IDM) solutions.
“Reducing the customer’s total cost of ownership and maintaining a 99% uptime were our goals,” stated Ueli Laupper, Swissray’s Sr. VP for Global Sales and Marketing. “Our engineers worked closely with the Questra team and created a solution that allows us to proactively monitor and manage our DR Systems 24/7. Quantifiable improvements in service response time and diagnostic accuracy have resulted in reduced cost of service, allowing Swissray to pass these savings on to the customer. All new Swissray ddR Systems come equipped with remote monitoring capabilities. This is the biggest improvement in digital radiography reliability since DR was first introduced to the world by Swissray.”
Swissray’s new remote service fully supports monitoring, diagnostics, proactive and reactive alarms/alerts, remote desktop control, software configuration management, and analytics on a real-time, 24x7 basis. The Questra IDM Application Suite(TM) integrated into Swissray’s DR devices will deliver a proactive service offering that meets the unique needs of health care providers for patient privacy protection, faster response time, maximum uptime, and lower maintenance cost.
This software has tight security provisions that complement health care providers’ existing network security infrastructure including firewalls and intrusion detection systems. Now Swissray is able to provide cutting-edge digital radiographic equipment with remote monitoring and diagnostics that can be configured to comply with virtually any health care provider’s IT network.
The integration of Questra software into Swissray’s customer support center provides a solution that will help health care providers comply with federal government regulations protecting confidential patient information.
The Questra IDM Application Suite includes enterprise platform software, server-based applications, agents loaded into in-field devices, and connectors that interface with call centers, CRM/ERP enterprise applications, and wireless devices.
“We are very pleased to be working with Swissray to deploy their proactive remote monitoring service,” said Walt Rossi, vice president of marketing at Questra. “Clearly there is momentum for remote support in the medical device industry, as evidenced by Swissray’s extensive deployment across their customer base. Questra continues to drive that momentum by providing the most innovative and effective technology and consulting.”
About Swissray
Swissray has received from Frost & Sullivan the “Best Product Value” award for their market leading digital radiography systems. This new technology provides high quality medical radiographic images in seconds at a significantly lower cost than conventional or computed radiography because, among other factors, film, imaging plates, cassettes and chemical processing are not required. By utilizing a multifunctional single detector design, Swissray offers an affordable high quality solution for direct digital radiography. Swissray currently provides a full range of DR systems for orthopedic applications, imaging centers, hospitals and emergency departments. All of Swissray’s DR systems include the unique APS(TM) (Automated Positioning System) for fully automated remote controlled system positioning. Swissray offers customers the choice between their unique 16-bit Quad CCD or amorphous silicon flat panel detector technologies.
For more information about Swissray’s family of ddR solutions, visit the Swissray website at http://www.swissray.com.
About Questra Corporation
Questra is leading the development and marketing of Intelligent Device Management (IDM) solutions. Equipment manufacturers use the Questra IDM Application Suite(TM), which proactively monitors and manages remote intelligent devices, to provide superior yet cost-effective support to their customers. General Electric, Heidelberg, Kodak, Samsung, Scientific Applications International Corporation (SAIC), and Waters, among other Fortune 1000 companies, have chosen Questra software as part of their corporate strategies to advance from reactive to proactive equipment service and support. For more information, visit www.questra.com.
CONTACT: John Monahan Swissray International, Inc. (908) 353-0971 x 112 jmonahan@swissray.com
Swissray International, Inc.
CONTACT: John Monahan of Swissray International, Inc., +1-908-353-0971,x112, or jmonahan@swissray.com
