BLOOMINGTON, Minn., Sept. 20 /PRNewswire/ -- High marks for service, access to needed care and high quality care for heart attacks, cancer screenings, prenatal care and depression treatment, led the National Committee for Quality Assurance to name HealthPartners “Excellent” for commercial plans and Medicare+Choice plans.
NCQA is a private, non-profit organization that accredits and certifies a wide range of health care organizations. The HealthPartners rating is based on both clinical outcomes and a survey of HealthPartners members.
“This rating from NCQA is important for consumers because analysis shows that accredited plans outperform non-accredited plans in all measures of clinical care and member satisfaction,” said Mary Brainerd, chief executive officer, HealthPartners.
Patient/member satisfaction -- The number of members who give HealthPartners the highest overall rating of 9 or 10 increased nine percentage points over last year. -- More than nine out of ten say they are treated with courtesy and respect. -- Most (more than three out of four) experience no delays while waiting for plan approval and being taken to an exam room. -- Nine out of ten are satisfied with how well their doctor communicates. -- More than three out of four give high ratings to their physician, their ability to see a specialist and feel they get the care they need. Quality Outcomes HealthPartners ranks among the best in the nation for: -- Beta Blocker treatment after heart attack -- Breast cancer and cervical cancer screening -- Prenatal care -- Depression treatment
NCQA will announce how well local health plans compare to national averages as well as the top plans in each region of the country Sept. 24.
HealthPartners
HealthPartners is a consumer governed non-profit health care organization committed to improving the health of its members, patients and the community. Founded in 1957, HealthPartners provides care and coverage to 630,000 members across Minnesota through a broad network of physicians and hospitals, including HealthPartners Clinics. HealthPartners commercial and Medicare+Choice plans have received the highest rating of “Excellent” from the National Committee for Quality Assurance. Physicians and employees in 52 locations are dedicated to providing the best care -- patient centered care that includes disease management and prevention, innovative inpatient and outpatient services, hospice, pharmacy, health improvement, research and medical education.
National Committee for Quality Assurance
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations, and recognizes physicians and physician groups in key clinical areas and manages the evolution of HEDIS(R), the tool the nation’s health plans use to measure and report on their performance. NCQA is committed to providing health care quality information through the Web, media and data licensing agreements in order to help consumers, employers and others make more informed health care choices.
HealthPartners
CONTACT: Chris Reese of HealthPartners, +1-952-883-5304, or Pager,+1-651-629-2110, Christian.L.Reese@HealthPartners.com
