WHITE PLAINS, N.Y., Jan. 6 /PRNewswire/ -- SMARTS(R), the leading provider of real-time business management solutions, today announced ProHealth Care has chosen InCharge(TM) to ensure the reliability of its world-class networked infrastructure. ProHealth is leveraging SMARTS InCharge to manage its complex wide area network, which supports two hospitals, 13 primary care clinics, home health care, medical imaging, long-term care and a fitness center. ProHealth relies on the absolute availability of this networked infrastructure to ensure reliable delivery of a wide array of services, from education and preventative care to specialized tertiary services including advanced cancer care, open heart surgery, and obstetric/neonatal intensive care.
At the center of the ProHealth solution is InCharge Service Assurance Manager, which integrates and correlates management information -- events, topology, and analysis -- from multiple sources. Service Assurance Manager provides ProHealth with an integrated, end-to-end view across networks, systems and applications -- offering total visibility into its entire IT and business environment. Leveraging InCharge IP Availability Manager, ProHealth can quickly auto-discover the details of its core IT infrastructure and diagnose the root cause of Layer 2 and Layer 3 problems that could prove disruptive. Finally, with InCharge Performance Manager, ProHealth monitors the health of Layer 2 and IP elements, providing early warnings of potential problems and pinpointing exceptions before devices fail.
"We selected InCharge because it provides true root cause analysis in addition to auto-discovery and the ability to automatically model the network," said Jason Bailey, ProHealth. "InCharge helps us understand the relationships among devices in our complex inter-related switching networks. InCharge also meets our budgetary requirements, because its ability to adapt automatically to the changes that are constantly occurring in our network dramatically reduces administrative overhead and maintenance costs."
Continued Bailey, "Before InCharge, some of the problems that we now see immediately might have taken up to a week to understand and fix. Its high level of automation enables us to reduce our engineering requirement by about 20 percent. SMARTS InCharge also provided phenomenal value out-of-the-box, and at the same time gives us the advanced functionality we need. I was really pleased with how rapidly and accurately it discovered our infrastructure, and at the same time, was unobtrusive to our network. I consider SMARTS the most important component in our management framework."
"Today's rapidly evolving health care organizations need to pinpoint and resolve infrastructure problems proactively, before they negatively impact patient care and safety -- this is the primary factor that drives the need to maximize availability of mission-critical infrastructures," said SMARTS Founder and President Shaula Alexander Yemini. "Hospital systems also need new levels of intelligent analysis and data security to manage their growing information-intensive environments and comply with regulatory mandates such as HIPAA. We're extremely pleased that ProHealth joins other health care leaders such as Blue Cross-Blue Shield and Emory University Health Care -- naming InCharge as the only solution with the ability to effectively manage their dynamic, non-integrated, multi-tiered, multi-platform IT infrastructures."
ProHealth is currently leveraging InCharge to provide the desired levels of service assurance and functionality with little-to-no ongoing maintenance. The organization also values the related cost and efficiency savings through reductions in skilled staff requirements, better trouble ticket handling, and increased levels of productivity. Later in the year, ProHealth is planning to integrate InCharge with its help desk, inventory, change management, and other systems.
About ProHealth Care
ProHealth Care is a comprehensive, community-founded and locally governed health care system with a 90-year history of serving residents in Waukesha County and neighboring communities. Formed in 1998 with the partnership between Waukesha Hospital System and Oconomowoc Memorial Hospital, ProHealth Care includes two hospitals with major services including the Heart Center, Regional Cancer Center, Women's Center with neonatal intensive care unit, Centers for Joint Care and Spine Care, and the Behavioral Medicine Center. It also includes 13 primary care clinics, home health care, inpatient and home hospice services, long-term care, senior residency communities and a health and fitness center. ProHealth Care includes more than 800 physicians and more than 5,000 employees, and is the largest employer in Waukesha County, WI.
About SMARTS
SMARTS(R) is the leading provider of real-time business management solutions. Thousands of customers worldwide use SMARTS(R) InCharge(TM) solutions to detect and resolve the IT management problems that affect business services. InCharge solutions leverage comprehensive discovery, a built-in information model, intelligent analytics, and advanced automation to conduct real-time root cause and impact analysis across networks, systems, applications, and the business services they support. By automating high-cost, labor-intensive tasks, SMARTS InCharge enables customers to improve quality of service, lower operating costs, increase revenue, and reduce business risk.
SMARTS customers include the world's leading corporate enterprises, educational and government institutions, and service providers, including: Microsoft, Sumitomo Mitsui Banking Corporation (SMBC), CGI Group, Inc., SBC, Verizon, UPS, The TJX Companies, Inc., Interoute, Computer Science Corporation, Blue Cross-Blue Shield, DoubleClick, Inc., and SWIFT. For more information, visit the SMARTS Web site at http://www.smarts.com/ .
SMARTS, InCharge, Authentic Problem, Codebook Correlation Technology, Instant Results Technology, Graphical Visualization, SMART Adapters, and Holistic IT Management are trademarks or registered trademarks of System Management ARTS Incorporated. The InCharge products mentioned in this document are covered by one or more of the following US Patent Nos. 5,528,516, 5,661,668, and 6,249,755 and pending US and foreign patent applications. All other company and product names may be trademarks of the respective companies with which they are associated.
US Press Contacts Craig Librett SMARTS +1 (914) 798-8664 craig.librett@smarts.com International Press Contacts Suhela Dighe Joerg Luecke SMARTS SMARTS EMEA Central +44 (0) 1753-878115 + 49 (0) 1713-10-5474 suhela.dighe@smarts.comjoerg.luecke@smarts.com
SMARTSCONTACT: US Press - Craig Librett of SMARTS, +1-914-798-8664,craig.librett@smarts.com, International Press - Suhela Dighe of SMARTS,+44-0-1753-878115, suhela.dighe@smarts.com, or Joerg Luecke of SMARTS EMEACentral, +49-0-1713-10-5474
Web site: http://www.smarts.com/
