CLEVELAND, July 20 /PRNewswire/ -- For excellence in serving customers with online efficiency and professionalism, Medical Mutual of Ohio is being recognized by The Customer Respect Group as having Ohio’s number-one health insurance Web site.
The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their customers, released the results of its summer 2004 Online Customer Respect Study of 78 healthcare and pharmaceutical firms that rank among the world’s largest 1000 companies.
The site, http://www.medmutual.com/ , scored the highest rating of surveyed Ohio healthcare insurers, according to the Customer Respect Group. The study is the only one to bring objective measure to the analysis of corporate performance from an online customer’s perspective.
“The Medical Mutual Web site navigation structure is very intuitive and user-friendly,” remarked Roger Fairchild, president of The Customer Respect Group. “It provides an extensive FAQ section as well as both a site map and a search facility to aid navigation. Medical Mutual of Ohio is commended for emphasizing simplicity on their site.”
Chris Hoffman, Medical Mutual’s manager of Internet Communications, said the Web site allows the company to better serve its customers in a number of ways. “The Web site contains features that allow our customers to quickly and easily get answers to their questions,” said Hoffman. “The site is designed to be a healthcare resource -- from looking up benefit or deductible information to obtaining tips on living a healthy lifestyle.”
Designing the Web site was the result of a partnership with Antares Management Solutions, Medical Mutual’s subsidiary, which provided Web development support.
Founded in 1934, Medical Mutual is the oldest and largest health insurance company based in Ohio. The company serves its customers through high quality, affordable group and personal health insurance plans, and third-party administrative services to self-insured group customers. Medical Mutual’s annual premium and service-generated revenue in 2003 was $1.9 billion. Based in Cleveland, Medical Mutual also has offices in Columbus, Cincinnati, Toledo, Akron, Dayton, and Youngstown. For more information, visit the company’s award-winning Web site at http://www.medmutual.com/ .
Medical Mutual of Ohio
CONTACT: Ed Byers, Senior Media Relations Specialist of Medical Mutual ofOhio, +1-216-687-2685, or ed.byers@mmoh.com
Web site: http://www.medmutual.com/
