WESTBOROUGH, Mass., and STOCKHOLM, SWEDEN, June 28 /PRNewswire/ -- CyraCom International, Inc. today announced that it is partnering with Envox Worldwide, a leading provider of voice solutions, to develop and deploy CyraCom’s phone-based interpretation service. This solution, known as Transparent Language Services, enables better communication between healthcare providers and patients with limited proficiency in English. The new solution incorporates the Envox Communications Development Platform and Nuance 8.5, Nuance’s award-winning speech recognition engine. This new product enhancement adds to CyraCom’s complete range of healthcare communication services that includes on-site and phone-based interpretation services in more than 150 languages.
As the number of ethnically and culturally diverse patients in the US continues to rise each year, errors in non-professional medical interpretation are common and can have serious clinical implications. To ensure fast, accurate diagnoses, healthcare providers need competent, full service medical interpretation and translation services. To address this demand, CyraCom pioneered the creation of transparent multi-lingual interpretation and translation services. CyraCom offers its customers the benefits of efficient and rapid service through its partnerships with leading technology providers like Envox Worldwide and Nuance.
“We standardized on the Envox platform with its rapid application development capabilities to provide our team with significant speed and efficiency benefits,” said Michael D. Greenbaum, CEO of CyraCom. “Envox provides the flexibility and advanced technology we need to quickly introduce service enhancements, improving our customers’ experience.”
CyraCom’s newest service enhancement features advanced speech and telephony capabilities, which translate to speed and cost benefits for its customers. First, through Nuance 8.5, CyraCom offers a speech-enabled language selection menu allowing healthcare providers to simply speak the name of the language they require. This saves time as healthcare providers do not have to manually look up the required language code and enter it on the keypad. Additionally, by utilizing the Envox platform’s advanced call control functions, CyraCom developed a new innovative queuing feature to provide interpreters more rapidly, in many cases before the client is ready to engage the call. This not only means faster service for the customer but also reduced costs.
“This is a clear example of how companies can see the true potential of voice automation technology and deliver it to clients,” said Chuck Berger president and CEO, Nuance. “We’re happy to have Envox and CyraCom taking advantage of our technology to offer an innovative service to the healthcare arena.”
“The service is so simple to use. We are saving valuable staff time in connecting to CyraCom’s medical interpreters which ultimately benefits our patients,” said Val Kraus, Supervisor of Interpreter Services of University of Colorado Hospital.
CyraCom’s Transparent Language Services give callers the benefit of faster and more efficient phone-based interactions, while helping healthcare provider companies improve customer satisfaction and lower costs. Powered by Nuance 8.5, Nuance’s industry leading speech recognition software, Cyracom’s offering delivers highly accurate service and is scalable for large call volumes. Additionally, by utilizing Envox’s graphical programming environment, Cyracom gains a streamlined development methodology for quickly designing new product features and expanding customer benefits. The platform’s open, standards- based architecture ensures that CyraCom can integrate emerging technologies into its offerings to maintain competitive advantage now and in the future.
“CyraCom is an excellent example of a company that is utilizing advanced voice technologies to better serve their customers in real and meaningful ways,” said Mark D. Flanagan, president and COO of Envox Worldwide. “By moving to Envox’s open, standards-based platform, Cyracom realizes significant return on its investment and ensures its ability to quickly respond to customer demands.”
About CyraCom Transparent Language Services
CyraCom International provides Transparent Language Services on demand, 24 hours a day, 365 days a year in over 150 different languages accessible through an 800 number. This service can be programmed seamlessly into an organization’s current PBX and telephone network for quick one button access. This eliminates the need for operator assisted calling, though this type of connection can be requested. The service can also be accessed using a variety of telephonic devices, including handsets, speakerphones or even cellular and wireless telephonic equipment.
For additional convenience, CyraCom offers a dual handset phone, known as the CyraPhone.(R) This unique phone is pre-programmed for instant access. Equipped with two handsets, users are able to communicate face-to-face while protecting the confidential integrity of the conversation.
About CyraCom International
CyraCom provides a complete spectrum of communication services in more than 150 languages. Interpretation is available on-site and telephonically (over standard phone lines or using the company’s patented telephone technology) as well as translation, staff training, qualification, and assessment services. CyraCom’s communication specialists are trained in medical-specific terminology and concepts, enabling CyraCom to better meet the critical needs of healthcare professionals. For more information call 800-713- 4950 or visit http://www.cyracom.com/.
Transparent Language Services -- “Hear what they say ... see what they mean.”
About the Envox Communications Development Platform
The Envox Communications Development Platform is an open, standards-based platform for creating, deploying and managing the voice solutions that enterprise customers and service providers require today. Key features include a graphical programming environment, an embedded VoiceXML browser, numerous integrations for leading telephony and speech products, and powerful management tools for easily configuring, monitoring and managing large-scale deployments. It is a true multi-modal communications development platform that greatly reduces the complexity inherent in creating and managing Voice Solutions and integrating them into diverse telephony, data, web services and back office environments.
The Envox value proposition is built around the ability to leverage existing investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and enabling technologies that will be required in the future.
About Envox Worldwide
Envox Worldwide is headquartered in Stockholm and Boston. With over 325,000 ports deployed on a global basis, the company is a leading provider of voice solutions for service providers and enterprise customers that enable anytime, anywhere information access and transactions. Its software and services reduce the cost, time-to-market, and complexity of developing these solutions, which currently include interactive voice response, enhanced self- service, contact center & CRM, automated directory assistance, alerts & notifications, mobile Internet, voice portals and unified communications, among others. The company delivers its solutions through a global network of channel partners, including VADs, VARs, Systems Integrators, Service and Solution Providers, ISVs, OEMs, ASPs, consultants and other resellers. For more information, please visit http://www.envox.com/.
About Nuance
In markets around the world, leading enterprises and telecommunications carriers -- including Avon, British Airways, Expedia, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone and Wells Fargo -- have worked with Nuance to ensure the best possible results from their investment in voice. Nuance is the global leader in voice automation, providing software and solutions to more than 1,000 companies worldwide. Nuance is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit http://www.nuance.com/ or call 1-888-NUANCE-8.
Envox Media Information - Americas, contact Gretchen Clarke, +1 508 871 7603, gclarke@envox.com or Sarah Williams, +1 617 585 2780, swilliams@brodeur.com
Envox Media Information - EMEA, contact Franca Zucca, +46 8 562 560 65, franca.zucca@envox.com
Envox Media Information - Asia/Pacific, contact Thanaletchumy Arujanan, +603 62035882, thana@envox.com
CyraCom Media Information - America, contact Neva Rountree or Kay Cavender, Rountree Group, 770-645-4545
Nuance Media Information - America, contact Nancy MacGregor Hill, Eastwick Communications, 650.596.6501, nhill@eastwick.com
Envox Worldwide
CONTACT: Americas, Gretchen Clarke, +1-508-871-7603, gclarke@envox.com,or Sarah Williams, +1-617-585-2780, swilliams@brodeur.com, or EMEA, FrancaZucca, +46 8 562 560 65, franca.zucca@envox.com, or Asia/Pacific,Thanaletchumy Arujanan, +603 62035882, thana@envox.com, all of EnvoxWorldwide; or Neva Rountree or Kay Cavender, +1-770-645-4545, both of RountreeGroup for CyraCom International; or Nancy MacGregor Hill of EastwickCommunications for Nuance, +1-650-596-6501, nhill@eastwick.com
Web site: http://www.envox.com/
