DALLAS, Jan. 23 /PRNewswire/ -- Baylor Health Care System, one of the largest not-for-profit, faith-based health systems in the country, has selected The Beryl Companies to managed its customer interaction activities including physician referral and class registration services. The multi-year agreement includes all of Baylor's acute-care hospitals and related health centers. The health system previously operated an internal call center.
"For many years, the residents of North Texas have looked to one number for their health care needs -- 1-800-4BAYLOR," said Jennifer Coleman, senior vice president of consumer affairs for Baylor. "By partnering with Beryl, we will enhance our service to our patients, whether they are contacting us by phone or Internet. A call advisor will be available 24 hours a day, seven days a week to link residents of North Texas and beyond with Baylor physicians, register them for classes and provide information about our many programs and services."
"Baylor Health Care System is a leader in health care in North Texas and nationally," said Paul Spiegelman, Beryl's CEO. "Known for innovation, leadership and service to the community, Baylor has been consistently named in U.S. News & World Report's America's Best Hospitals guide in several medical specialties. We are honored to have been selected as its partner to help strengthen its ties with the communities it serves."
Founded as a Christian ministry of healing, Baylor Health Care System exists to serve all people through exemplary health care, education, research and community service. The system is a growing network of hospitals, primary care and specialty care centers, rehabilitation clinics, senior health centers, and affiliated ambulatory surgery centers. Baylor Health Care System also provides cohesive and coordinated research efforts through the Baylor Research Institute. For more information about Baylor Health Care System, visit http://www.baylorhealth.com .
Since 1985, more than 600 hospitals, hospital systems, and other health care organizations have trusted their customers to The Beryl Companies. Beryl's call advisors currently serve more than 2 million callers per year by providing physician/service referrals, health information, telephone nurse triage and class/seminar registration to hospital callers. The Dallas Business Journal has named Beryl one of the "Top 10 Best Places to Work" in the Dallas/Fort Worth area for three consecutive years and Beryl was also ranked among the "Top 50 Best Companies to Work For" in Texas by Texas Monthly. More information about Beryl is available at http://www.beryl.net .
The Beryl CompaniesCONTACT: Tom Peck of The Beryl Companies, +1-214-352-5929
