DALLAS, Jan. 30 /PRNewswire-FirstCall/ -- Affiliated Computer Services, Inc. , a premier provider of business process outsourcing and information technology solutions, announced today that it has been awarded a renewed business processing outsourcing (BPO) contract with Aetna, a leading provider of insurance and employee benefits products. The three-and-a-half- year contract is valued at $56 million.
ACS has been providing Aetna with an array of BPO solutions designed to efficiently manage large volumes of customer information since 1999. These services include document preparation, imaging, storage, management, and retrieval services for medical, dental, disability, and other types of claims.
ACS has expanded its services to support many business segments within Aetna, such as enrollment, claims, dental, correspondence, and group insurance. ACS manages the front-end processes for enrolling new customers for specific market segments, performs regular quality audits, and provides state-of-the-art document tracking capabilities. In August 2005, ACS’ services were further expanded to include customer care support for Aetna’s new prescription drug plan call center.
“ACS supplies a wide range of advanced technology and servicing solutions that accommodate the diverse needs that arise across our business,” said John Cotter, Head of Aetna’s Intake Services. “Throughout our BPO partnership, they have increased our efficiency and enhanced our service to customers, while maintaining ongoing flexibility to respond promptly to changes and fluctuations both within our company and in the insurance industry at large.” Cotter added that Aetna has been especially pleased with ACS’ success in innovating ways to reduce costs.
“Renewing our contract with such a prominent player in the healthcare arena is a significant victory that underscores ACS’ record of excellence in client satisfaction,” said Ann Vezina, Managing Director, BPO Services. “ACS is committed to offering a comprehensive menu of BPO solutions for the healthcare industry. We are very gratified by this vote of confidence from Aetna, and we look forward to continuing to build on this successful partnership.”
As one of the nation’s leading providers of health care, dental, pharmacy, group life, disability and long-term care benefits, Aetna puts information and helpful resources to work for its approximately 14.65 million medical members, 13.03 million dental members, 9.34 million pharmacy members, and 13.68 million group insurance members to help them make better informed decisions about their health care and protect their finances against health-related risks. Aetna provides easy access to cost-effective health care through a nationwide network of more than 700,000 health care professionals, including over 418,000 primary care and specialist doctors and 4,231 hospitals. For more information, please visit www.aetna.com.
ACS, a FORTUNE 500 company with more than 55,000 people supporting client operations in nearly 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company’s Class A common stock trades on the New York Stock Exchange under the symbol “ACS”. ACS makes technology work. Visit ACS on the Internet at www.acs-inc.com.
The statements in this news release that do not directly relate to historical facts constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are subject to numerous risks and uncertainties, many of which are outside the Company’s control. As such, no assurance can be given that the actual events and results will not be materially different than the anticipated results described in the forward-looking statements. Factors could cause actual results to differ materially from such forward-looking statements. For a description of these factors, see the Company’s prior filings with the Securities and Exchange Commission, including our most recent filing. ACS disclaims any intention or obligation to revise any forward-looking statements, whether as a result of new information, future event, or otherwise.
ACS, Inc.
CONTACT: investor relations, Warren Edwards, Executive Vice President-Chief Financial Officer, +1-214-841-8082, or warren.edwards@acs-inc.com ,or media, Lesley Pool, Senior Vice President-Chief Marketing Officer,+1-214-841-8028, or lesley.pool@acs-inc.com , both of Affiliated ComputerServices, Inc.
