Two Percent of Acute Care and Long-Term Post-Acute Care Providers Are Using IT-Only Driven Strategies to Coordinate Patient Care And Transfer Data
TORONTO, Aug. 15, 2019 /PRNewswire/ -- PointClickCare, the leading cloud-based software vendor for the long-term and post-acute care (LTPAC) and senior living markets, announced today the results of its 2019 Patient Transition Study, conducted in partnership with Definitive Healthcare. Respondents, including c-suite executives from acute and post-acute care facilities, provided input on data sharing, concerns about interoperability, and other pressing pain points in care delivery and coordination in a blinded, voice-of-customer quantitative study.
Among other things, the research indicates:
"Our healthcare system is approaching a critical time in which the 'silver tsunami' will drive baby boomers into hospitals and post-acute care facilities in record numbers. Combined with the nursing shortage, razor thin margins, the need to reduce hospital readmissions, and increased government regulations are all creating the need for technology that can deliver best practices for improving patient care," says B.J. Boyle, vice president and general manager of post-acute insights at PointClickCare.
"We live in a siloed healthcare system where communication among hospitals and their skilled nursing partners is neither standardized nor coordinated," says B.J. Boyle, vice president and general manager of post-acute insights at PointClickCare. "Unfortunately, it's common for patients to be transferred from one setting without the necessary infrastructure in place to ensure that these transitions will result in positive outcomes for patients. The goal of our research is to better understand the types of technology used during transitions of care, as well as the challenges and opportunities that said technology presents for providers to improve processes and patient care."
Additional survey takeaways include:
Acute Care Perspective: Phone & fax still dominate data
"Sending a patient to a facility that doesn't have a good intake process is a reflection on us," said one hospital CIO. And, when patients have to be readmitted, the paperwork problem happens in reverse, with emergency department personnel relying on paper instead of complete information about care provided at the post-acute care facility and the reasons for the transfer.
Providers who rely on manual processes to share data:
Providers who rely on email/fax to share data:
Providers who have manual-only strategies to coordinate patient transitions
Providers who use a combination of IT and manual processes
Interoperability Issues: Incomplete patient data, financial impact, and security are top concerns
Interoperability challenges present above-average financial challenges
Organizations that are putting a higher priority on implementing interoperable systems for transferring patients
Organizations that have "very little" ability to access or share patient data electronically
Serving the Individual Patient at Scale: Sharing complete data in real-time safely and securely
One local hospital "uses faxes to accommodate HIPAA and be confidential," said one LTPAC CEO, forcing a manual method that stymies coordination. "Almost everything we touch is obtuse. You have to search it out, figure it out, and confirm it by phone," adding that the absence of standardized forms and data-entry fields makes faxes especially inefficient.
Acute-care providers share 'very little' (7%) or 'some' (35%) patient data with their post-acute care partners
Only 16% of acute-care providers report sharing 'all' patient data
Most acute-care providers share only the most critical data points
Key elements that can be critical to coordinating care are still missing
PointClickCare's research comes at a time when skilled-nursing facilities (SNFs) are preparing for the impending patient-driven payment model (PDPM) deadline in October, which will shift reimbursement to a value-based model. With an inability to coordinate data from acute care providers to their existing electronic health records (EHRs), LTPACs will be increasingly unable to deliver the type of care mandated by CMS, which will certainly negatively impact the opportunity reimbursement and patient health outcomes.
About the PointClickCare 2019 Patient Transition Study
About PointClickCare Technologies
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SOURCE PointClickCare Technologies Inc.