LOS ALTOS, Calif., Jan. 24 /PRNewswire/ -- Kaidara Software, Inc., today announced that Beckman Coulter, Inc., a leading manufacturer of biomedical testing instrument systems, tests and supplies that simplify and automate laboratory processes, has selected the Kaidara Advisor knowledge management system to develop a central knowledgebase for its technical support operations. Beckman Coulter’s decision to proceed with the Kaidara solution was based on positive results they generated from an initial Proof of Concept testing phase. The initial Kaidara deployment is at their Immunoassay division with options in the agreement to include future deployments in other Beckman Coulter divisions.
Successful Track Record with Medical Companies
Kaidara has had a long-standing reputation for providing best-in-class solutions for technical support centers that handle complex products such as at GE Healthcare, TomoTherapy and many other Fortune 500 companies. More recently Kaidara has focused their efforts on developing a solution that performs extremely well in diagnosing and finding the right solutions for medical equipment support issues.
“We examined several alternative solutions for improving our levels of customer support and responsiveness in handling technical support situations. Kaidara proved to our staff in their initial Proof of Concept deployment that their products and processes can effectively address our specific requirements. We are also looking forward to establishing a common technical support platform based on Kaidara across the other divisions of Beckman Coulter, so that we can establish a corporate-wide knowledgebase,” stated Rick Follweiler, Director of Technical Support.
“Beckman Coulter has established itself as an innovator in the biomedical testing continuum and have shown a significant impact on improving the state of healthcare around the world,” stated Bob Tatemichi, Chief Operating Officer for Kaidara. “We share the same customer-centric focus as Beckman Coulter and are pleased that they have selected Kaidara and look forward to supporting the company in accelerating the efficiency of its customer support operations and achieving its process quality objectives worldwide.”
About Beckman Coulter Inc.
Beckman Coulter, Inc. is a leading manufacturer of biomedical testing instrument systems, tests and supplies that simplify and automate laboratory processes. Spanning the biomedical testing continuum -- from pioneering medical research and clinical trials to laboratory diagnostics and point-of- care testing -- Beckman Coulter’s 200,000 installed systems provide essential biomedical information to enhance health care around the world. The company, based in Fullerton, California, reported 2005 annual sales of $2.44 billion with 71.5 percent of this amount generated by recurring revenue from supplies, test kits, services and operating-type lease payments. For more information, visit www.beckmancoulter.com.
About Kaidara, Inc.
Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara’s technology increases overall customer satisfaction, reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff, email and other contact points. The company’s solutions are deployed at leading global firms in the automotive, high technology, healthcare, and manufacturing industries including GE Health Service, Tomotherapy, DaimlerChrysler, Cisco, NEC, IDX and National Semiconductor. For more information, please visit: www.kaidara.com.
Kaidara Software, Inc.
CONTACT: Joel Spiewak of Kaidara, Inc., +1-650-417-2351, orjspiewak@kaidara.com
