SAN JOSE, Calif., April 14 /PRNewswire/ -- Today, CenterBeam announced UHP Healthcare has selected the company to manage its IT infrastructure services. UHP Healthcare is one of the longest-established and highest-rated HMOs in greater Southern California.
Founded more than thirty years ago in Central Los Angeles, today UHP provides comprehensive medical and dental healthcare coverage to more than 90,000 people in three Southern California counties. UHP Healthcare was founded for the purpose of improving the health outcomes in the local community, and they became a leader in demonstrating that HMOs could have a large impact on the community’s health. UHP Healthcare’s longevity is complemented by the awards it regularly earns. Most recently, UHP Healthcare received the prestigious 2004 Senior Choice Award. The award committee praised UHP Healthcare for low out-of-pocket subscriber costs. To help lower its costs so it can continue providing high-quality, high value healthcare, UHP Healthcare selected CenterBeam to manage the HMO’s personal computers, servers and the network connecting them together.
CenterBeam: Meeting UHP Healthcare’s Savings Goals
“UHP’s Healthcare is focused on delivering the best possible healthcare to its subscribers at a predictable, affordable monthly fee,” said Michael Rowan, UHP Chief Information Officer. “We chose CenterBeam to build a modern, robust IT infrastructure and then support it for a predictable monthly fee that makes economic sense. CenterBeam lets UHP become even more focused on delivering the best possible service to our members.”
“Managing healthcare benefits requires an enterprise-class IT infrastructure,” said Kevin Francis, CenterBeam president and chief executive officer. “A highly-reliable, highly-secure IT infrastructure is essential to the flow of patient data from one provider to the next and throughout the healthcare value chain. UHP Healthcare has an excellent, long-standing reputation for using IT to increase performance, lower costs and provide the best possible healthcare for its subscribers. CenterBeam is happy to be part of UHP Healthcare’s IT team. We’re focused on keeping the IT infrastructure healthy, so UHP can even more intently focus on keeping its subscribers healthy.”
High Customer Satisfaction Leading to Growing Demand
More than four years ago, CenterBeam designed a comprehensive IT infrastructure service encompassing personal computer, network and server hardware and software. This approach is essential to CenterBeam being able to design out failure points and manage every aspect of the end-user experience and earn unprecedented levels of customer satisfaction. For the calendar year to date, CenterBeam’s customer satisfaction rating is at 95% according to Quality Research Associates. This high level of service and customer satisfaction is drawing the attention of important opinion-makers, such as Gartner, which has published a case study on the CenterBeam service at the computer-trade magazine InfoWorld. In addition, CenterBeam’s expertise in computer security and outsourcing has recently been profiled on CNBC and in The Wall Street Journal.
CenterBeam: Lowering Costs, Increasing Focus, Total Satisfaction Guarantee
CenterBeam offers a unique IT management service for mid-sized businesses. CenterBeam’s clients benefit from an IT infrastructure that is more sophisticated, secure and robust than they could build and manage themselves. CenterBeam customers are more productive because the CenterBeam service is much more reliable than the industry average. IT organizations using the CenterBeam service are able to focus staff onto business opportunities rather than time-consuming, routine IT services. All CenterBeam services are backed with a Total Satisfaction Guarantee, a fully flexible month-to-month agreement.
About CenterBeam, Inc.
CenterBeam pioneered the application of quality management techniques to outsourcing management of information technology. This revolutionary approach to outsourcing increases user productivity and corporate agility, reduces IT management costs and lets businesses focus on strategic IT. Founded in 1999, CenterBeam has strategic, financial and technical backing from industry leaders Microsoft, Intel, Dell and EDS. The company is headquartered in San Jose, CA and can be reached at 408-750-0500 or http://www.centerbeam.com/.
About UHP Healthcare
UHP Healthcare is a JCAHO accredited, federally qualified health maintenance organization providing comprehensive medical and dental services for Commercial, Medi-Cal and Medicare members in the Greater Southern California area. Founded thirty years ago as part of the WattsHEALTH Foundation, UHP has focused on improving health outcomes in the community and their success has been a model for other urban HMO’s both in the United States and abroad. The company is headquartered in Inglewood, CA and can be reached at 800-974-4847 or http://www.uhphealthcare.com/.
CenterBeam, Inc.
CONTACT: Brian D. Johnson of CenterBeam, Inc., +1-408-750-0710, orbjohnson@centerbeam.com
Web site: http://www.uhphealthcare.com/
Web site: http://www.centerbeam.com/
