Another distinction for the leading provider of patient engagement and data capture solutions
21 August 2014– Exco InTouch, the leading provider of digital patient engagement and data capture solutions for clinical research and healthcare providers, today announced that it has been approved to ISO9001:2008 by Lloyd’s Register Quality Assurance (LRQA), the world’s leading provider of independent assessment services.
This milestone certification has been awarded to Exco InTouch in recognition that the company has developed and implemented a quality management system built around processes of the highest standards and which meets or exceeds its customers’ requirements, whilst maximizing continual improvement.
The ISO9001:2008 certification underwrites the superior quality of Exco InTouch’s service delivery processes, making the company the only electronic Clinical Outcomes Assessment (eCOA) provider to comply with ISO9001:2008 as well as the data privacy and security standards: Safe Harbor, EU Data Protection and HIPAA, which are essential when using a BYOD (Bring Your Own Device) approach in clinical and healthcare settings.
Tim Davis, CEO and founder of Exco InTouch commented: “We are delighted to have received this important certification. The capability underlines our commitment to quality and our ability to provide best in class services for our customers whilst marking us out as a gold standard provider in our field”.
Mark Wright, Head of Quality Assurance at Exco InTouch commented; “Quality of service is a key driver for us at Exco InTouch and we are very pleased to have been approved to ISO9001:2008 in recognition of the very high standard of products and services that we provide in mobile and digital technology data capture and patient engagement solutions. We are achieving ever increasing customer service levels to meet the needs of our clients head on and we are proud to have been formally recognized in this regard.”
For media enquiries, please contact Tristan Jervis or Alex Heeley on +44 (0) 207 203 6740 or e-mail: t.jervis@defacto.com.
Notes to Editors
About ISO
ISO (International Organization for Standardization) is an independent, non-governmental membership organization and the world’s largest developer of voluntary International Standards. ISO is made up of 163 member countries who are the national standards bodies around the world, with a Central Secretariat that is based in Geneva, Switzerland. Learn more about ISO’s structure and how they are governed.
About Exco InTouch
Exco InTouch is the leading provider of digital patient engagement and data capture solutions for clinical research and healthcare providers. Using a combination of software and services, Exco InTouch solutions provide simple, secure channels of communication; facilitating the collection of quality data and improving outcomes for sponsors, clinical research organizations, sites and patients.
Working across clinical and late phase trials and mHealth programs, Exco InTouch’s device independent approach enables involvement which integrates into daily life - resulting in motivated and compliant patients, reducing costs associated with withdrawals from trials and improving overall program results. Since 2004, Exco InTouch has engaged with over 900,000 subjects across 85 countries, over 15,000 hospitals and clinics, in 70 languages. 16 of the top 20 pharmaceutical companies have deployed our trusted applications in the knowledge that data is secure and protected, in line with global regulatory and data protection requirements.
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