Royston, UK (19th April 2010) – Leading chemistry product innovator, Syrris is providing customers with a dedicated and experienced global Customer Support department and support engineers across the world. Syrris’ support contracts have proven to be popular with options such as two day call out time, free replacement of faulty parts, repair on site, free software upgrades (to latest releases) and annual service site visits.
Syrris’ customer service has been widely praised. “We are very impressed with the speed and quality of the service and support,” commented Dr Phil Peach, Process CRD, Pfizer, UK. Ben Brockbank, Process Development, Syngenta Ltd, remarked: “We have received excellent post-sales support and technical help from Syrris.” Talking about Syrris’ support in India, Dr Sunil S. Nadkarni, VP, Product Development, Torrent, India, wrote: “...with Syrris now having an Indian subsidiary, we also have a pool of highly knowledgeable people in India who can resolve issues with us very quickly.”
The support service options cover the complete Syrris product range including automated batch reactors such as Atlas and flow chemistry systems such as FRX, Africa and Asia.
“We see the provision of excellent post-sales customer support and service as a core element of the Syrris brand,” said Mike Hawes, Syrris’ Chief Executive Officer, “and as with our products, we intend to keep on innovating with our customer support as well. Our new website due for launch in early summer 2010, will see a dedicated support section with FAQs, downloads and advice – everything online to continue to make the best user experience that a chemist might hope for.”
For more information about Syrris’ support and service or its full range of products, please visit www.syrris.com or contact us at info@syrris.com.
Syrris Limited
Established in 2001, Syrris Limited is one of the fastest growing science SMEs in the UK employing over 30 scientists and engineers at its facility in Royston (near Cambridge). Founders Mark Gilligan and Richard Gray come from a background of developing automation products for chemists at companies such as The Technology Partnership (TTP) and Mettler Toledo.
Syrris develops laboratory automation products for chemists such as the Atlas automated chemistry systems. Atlas can be configured into a wide range of different systems including Lithium and Sodium for round bottom flasks (magnetically and overhead stirred respectively) and Potassium for jacketed vessels. Other Atlas systems, designed for specific applications, including calorimetry, volumetric dosing, gravimetric dosing, pH, etc, are also available.
Syrris also specialise in flow reactors for R&D chemists, including FRX: a low cost flow chemistry system and Africa (Automated Flow Reaction Incubation and Control Apparatus): a modular system for library synthesis, aqueous work-up and reaction optimization that will ultimately reduce the time taken to develop, synthesize, screen and review a chemical entity, thus vastly speeding up the drug discovery process.
In recognition of its technological achievements, Syrris has been awarded a prestigious UK DTI SMART Exceptional Grant. Syrris has also won a significant DTi MNT (Micro and Nano Technology) award which has been used to establish a new subsidiary called The Dolomite Centre Ltd. This company is focused on design and fabrication of Microfluidic devices for a wide range of applications.
