hotelworld Network -- In an ailing economy when customers expect the best in service, Kimpton Hotels & Restaurants continues to break the mold with another highest ranking score in customer satisfaction for its segment from the Market Metrix Hospitality Index (MMHI). Garnering the top score of 94.7 percent for the first quarter of 2009 in the Upper Upscale segment, Kimpton has raised its level of guest care to new heights, topping its own previous winning scores and surpassing competitors across several segments, including luxury leaders Fairmont Hotels & Resorts, Four Seasons, Ritz Carlton and W Hotels.
