Thornwood, N.Y. – Carl Zeiss Microscopy, LLC announces that it has received ISO 9001:2008 quality management system certification for product marketing, sales, service and support for its high precision optomechanical instruments. The ISO 9001 certification attests to ZEISS’ commitment to implementing best business practices for quality management in the distribution, sales and support of ZEISS products manufactured around the world. ZEISS also achieved ISO 9001 certification for a complete range of corporate services, including finance, human resources, information technology, quality, legal, regulatory affairs, and trade compliance.
As an importer of precision equipment, sales and service has a huge impact on the company’s business, and the ISO 9001 certification gives current and prospective customers’ confidence that ZEISS is focused on superior performance and continuous improvement. While ZEISS was already known for its robust quality management systems, achieving the certification will make complying with customer quality management surveys and other requirements easier and more efficient.
The ISO 9001:2008 certification was achieved following a rigorous audit conducted by UL DQS Inc., an internationally known provider of quality management certifications. The detailed audit covered quality management systems, management responsibility, resource management, product realization, and measurement, analysis and improvement. The actual certification audit took place in November 2013. With only minimal findings, the certification was granted in December 2013, and will be in effect until 2016.
Thomas A. Fontanazza, Director of Quality & Process Excellence for Carl Zeiss, Inc., said that continuous improvement was the key reason for embarking on the ISO 9001 certification process. “When qualifying new vendors, customers want to ensure you can deliver products to them consistently. We used the quality management certification process to establish a baseline to measure performance and drive improvements, documenting systems, policies, and procedures, and ensuring that they are followed consistently. He added, “Unlike many companies that only certify customer-facing functions, ZEISS also chose to seek ISO 9001 certification for corporate services, to demonstrate that we have established best business practices across the board, from human resources to order processing.”
ZEISS
The Carl Zeiss Group is an international leader in the fields of optics and optoelectronics. In fiscal year 2011/12 the company’s approximately 24,000 employees generated revenue of nearly 4.2 billion euros. In the markets for Industrial Solutions, Research Solutions, Medical Technology and Consumer Optics, ZEISS has contributed to technological progress for more than 160 years and enhances the quality of life of many people around the globe. The Carl Zeiss Group develops and produces planetariums, eyeglass lenses, camera and cine lenses and binoculars as well as solutions for biomedical research, medical technology and the semiconductor, automotive and mechanical engineering industries. ZEISS is present in over 40 countries around the globe with about 40 production facilities, over 50 sales and services locations and approximately 20 research and development sites. Carl Zeiss AG is fully owned by the Carl Zeiss Stiftung (Carl Zeiss Foundation). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany.
Microscopy
The Microscopy business group at ZEISS is the world’s only manufacturer of light, X-ray and electron microscopes. The company’s extensive portfolio enables research and routine applications in the life and materials sciences. The product range includes light and laser scanning microscopes, X-ray microscopes, electron and ion microscopes and spectrometer modules. Users are supported for software for system control, image capture and editing. The Microscopy business group has sales companies in 33 countries. Application and service specialists support customers around the globe in demo centers and on site. The business group is headquartered in Jena, Germany. Additional production and development sites are in Oberkochen, Göttingen and Munich, as well as in Cambridge in the UK and Peabody, MA and Pleasanton, CA in the USA. The company has around 2,800 employees and generates revenue of 650 million eur
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