KNOXVILLE, Tenn., Dec. 9 /PRNewswire/ -- VoiCert, the voice-based system used by nearly 250 hospitals to simplify insurance authorization and precertification transactions with health plans and payers, has surpassed a major milestone in its rapid growth: 50 million covered lives.
Including the recent agreements with new payers, approximately 100 health plans representing more than 56 million covered lives now participate with VoiCert by accepting VoiCert automated calls for precertifications and similar transactions.
The VoiCert system, developed by The White Stone Group, uses computer automation and voice data technology to streamline and archive voice communications between health plan or payer call centers and healthcare providers. Nearly 250 hospitals in 22 states are licensed to use VoiCert. The product’s consistent growth fueled the company’s inclusion on Inc. magazine’s 2004 list of the 500 fastest-growing private companies.
Hospitals purchase VoiCert to simplify and expedite their critical authorization and precertification transactions with health plans and payers. There is no cost to the health plans. They participate by simply accepting the automated calls via VoiCert and responding as they would to a live caller. Among the advantages to the hospital staff are elimination of hold times (which are often 20 minutes per call) and a common, streamlined process available to all their payers. Health plans appreciate the simplicity that VoiCert provides, while delivering a structured phone call with the data they need to expedite an authorization response, the elimination of dropped and misdirected calls, and most significantly, the enhanced satisfaction VoiCert provides to their clients, the hospitals.
VoiCert is a voice-based solution that brings efficiency to the communication among hospitals, physician offices, ambulatory care facilities, and healthcare payers. The patented VoiCert process also provides improved accuracy of communications, as each transaction is archived electronically. The archived voice transaction information allows providers and payers to streamline the dispute resolution process, saving both parties time and money.
About The White Stone Group
Founded in 1991, The White Stone Group, Inc. is a software development company focused on delivering voice-based solutions to complex communications and data management problems in healthcare. VoiCert was developed in 1998 in response to demands from customers for a telephonic software solution that could improve the accuracy and efficiency of completing authorization transactions between health care providers and managed care payers. Since then, the company has deployed sales coverage throughout the United States. VoiCert is now licensed for use in 245 hospitals, and interfaces directly with payers that represent about 50 million insured lives. Clients include national systems such as HCA and Tenet, as well as large regional systems such as Cleveland Clinic, Methodist Healthchoice of Memphis and Memorial Hermann of Houston. More at http://www.voicert.com/ .
The White Stone Group
CONTACT: Robert Cathey, +1-865-584-0550, ext. 108, orrcathey@ackermannpr.com , for The White Stone Group
Web site: http://www.voicert.com/