LOWELL, Mass., March 28 /PRNewswire/ -- Lowell General Hospital has signed a multi-year agreement with The Beryl Companies to manage its call center. The agreement calls for Beryl advisors to handle physician referral services and class registrations for the hospital.
"As the area's most trusted hospital, Lowell General is committed to the health of our community and providing a complete family of services," said Marcia Cassidy, Director of Marketing and Public Relations. "Beryl is a recognized leader in call center customer service and we know that the residents of Lowell and the surrounding communities will enjoy an excellent experience as they find a physician on our medical staff or register for one of our health education classes."
"Lowell General Hospital has a proud tradition of service to its community," said Paul Spiegelman, CEO of Beryl. "We are pleased to have the hospital's trust to be their voice to the community. Providing unparalleled customer service is our primary goal and commitment."
Founded in 1891, Lowell General is a 200-bed acute care hospital providing a full range of medical and surgical services for patients, from newborns to seniors. In addition to the main hospital campus in Lowell, the hospital includes two satellite facilities -- The Surgery Center and Patient Services Center at Drum Hill and the Women's Imaging Center in Chelmsford. Located on the Lowell campus are The Cancer Center and the Cardiac Center. More information about Lowell General Hospital is available at http://www.lowellgeneral.org/ .
Since 1985, more than 500 hospitals, hospital systems and other healthcare organizations have trusted their customers to The Beryl Companies. In that time, Beryl's call advisors have provided physician/service referrals, health information, telephone nurse triage and class/seminar registration to more than 15 million callers. A million more have interacted with Beryl via email and the Internet. The Dallas Business Journal has named Beryl one of the "Best Places To Work" in the Dallas/Fort Worth area for two consecutive years. More information on Beryl may be obtained at http://www.beryl.net/ .
The Beryl CompaniesCONTACT: Tom Peck of The Beryl Companies, +1-214-528-9577