MOUNT LAUREL, N.J., Sept. 2 /PRNewswire-FirstCall/ -- Today, MedQuist announced a contract with VoiceGard, the leader in developing and implementing business solutions for today’s business communication recovery needs, to help provide critical backup for telecommunications continuity to support in the event of an emergency.
The strategic partnership will enable MedQuist, a leading provider of electronic medical transcription, health information and document management services, to continue offering clients access to technical support when the support center cannot receive phone calls, through an interactive web portal. VoiceGard’s Recovery Center provides MedQuist with a backup system for reaching client support, 24 hours a day and seven days a week. If/when an emergency is declared, VoiceGard simply re-routes MedQuist client calls to a predetermined location.
“Our clients are extremely important to us,” said Mark Blood, MedQuist’s vice president of technical support. “Many of them are hospitals and health care providers with mission critical networks that depend on the support we provide. We previously had manual backup procedures in place. With VoiceGard’s product, we now have the capability to effectively continue availability of our call center services, no matter what the situation.”
Once activated, the voice disaster recovery plan is available for as long as it is needed. A MedQuist Business Continuity Planner can manage and update the plan, or print it at any time. The plan is stored online and readily accessible. It is also continually updated and tested once a year.
“Voice disaster discovery is a growing trend - it’s the next step up from data recovery solutions,” said Jim McFadden, director of sales at VoiceGard. “MedQuist is a cutting edge company that is consistently evolving and adapting for their clients. With our telecommunication continuity and restoration services, MedQuist will always be available for their clients, without interruption, in the event of any disaster.”
About MedQuist
MedQuist Inc., a member of the Philips Group of companies, is a leading provider of electronic medical transcription, health information and document management products and services. MedQuist provides document workflow management, digital dictation, speech recognition, mobile dictation devices, Web-based transcription, electronic signature, medical coding products and outsourcing services. For additional information, visit http://www.medquist.com.
About VoiceGard
VoiceGard is headquartered in Cherry Hill, NJ, and is the leader in developing and implementing business continuity solutions for today’s business communication recovery needs. VoiceGard consultants will assist with developing, documenting and testing a Business Continuity Plan (BCP) specific to organizations’ requirements to ensure routing capabilities and service compliance. For additional information, visit http://www.voicegard.com.
MedQuist Inc.
CONTACT: Leeann Essai, Director, Marketing Communication of MedQuist,+1-856-206-4700, Cell: +1-215-852-8281, Private Fax: +1-856-206-4701,lessai@medquist.com
