The healthcare industry is set to be revolutionized with the implementation of chatbots. These chatbots are powered by advanced technologies such as artificial intelligence (AI), natural language processing (NLP), and machine learning.
The healthcare industry is set to be revolutionized with the implementation of chatbots. These chatbots are powered by advanced technologies such as artificial intelligence (AI), natural language processing (NLP), and machine learning.
Existing issues such as staff shortages, improving operational costs, and lack of skilled assistants can be eliminated with the implementation of chatbots. They play a crucial role in improving quality of information and care. In many scenarios, patients feel that their concerns are not worthy of a visit to clinics or hospitals. In these cases, chatbots can solve their issues, guide them, and reduce costs of transportation by providing necessary insights on the chat.
Tech companies have been deploying chatbots that provide a comprehensive set of solutions. These solutions include scheduling appointment to prescribing medications. Advanced technologies implemented in these chatbots determine the course of action and recommend it to patients. Moreover, it helps healthcare providers by reducing costs and ensuring the quality of care. The implementation of chatbots in healthcare setting will increase in the coming years.
According to the report published by Allied Market Research, the global healthcare chatbots market is estimated to reach $345.3 million by 2026. Following are some of the activities taking place across the world. Market players are focused on development of chatbot solutions that most of the existing chatbots lack. The most important factor while delivering care in the healthcare sector is providing comprehensive solution. Many companies lack this factor in their conversational assistants.
Some companies such as QliqSOFT included AI capabilities to improve patient satisfaction and engagement along with providing comprehensive care. Its Quincy chatbot solution provides real-time and comprehensive care to patients through text messaging. It contains functionalities such as finding a doctor, outpatient monitoring, appointment scheduling, and others. Through the inclusion of all-in-one approach, this chat assistant encourages patients to share health information. It also enables healthcare providers to reduce overall costs and improve patient satisfaction.
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As companies in the healthcare sectors strive to solve existing issues with the help of chatbots, the Providence St. Joseph in Washington State launched Grace. This chatbots asks for symptoms and recommends appropriate actions. It the visit to a physician or a doctor is necessary, it can set up the appointment based on the budgets of the patient. Moreover, it recommends medication based on the severity of symptoms. This chatbot achieved nearly 90% accuracy in recommendations, as per the data published by Providence. New chatbots will make their way into the market year by year with advancements in technology and the need to solve existing issues.