HOLLYWOOD, Fla., Sept. 20 /PRNewswire/ -- Memorial Healthcare System (MHS), one of south Florida's leading healthcare providers, has signed an agreement with The Beryl Companies to provide expanded telephone and Internet customer interaction services. The agreement provides these services for the organization's four hospitals -- Memorial Regional Hospital, Joe DiMaggio Children's Hospital, Memorial Hospital West, and Memorial Hospital Pembroke.
"As MHS continues to grow to serve a rapidly increasing population, we wanted to provide around-the-clock health information, physician referrals and other services to current and potential patients who are calling or emailing us," says Marilyn Munson, Administrative Director of Marketing and Communications.
"With our goals of improved customer service including bilingual capabilities, appointment setting, class registration and information about specific programs and services, we chose Beryl as our partner because of its solid reputation as a leader in the customer interaction industry and its commitment to excellence."
"Memorial Healthcare System has a long, proud history of serving the residents of south Florida," says Paul Spiegelman, president and chief executive officer of Beryl. "We are pleased that their future plans include an opportunity for us to partner with them to better link their excellent staff, programs and services to the communities they serve."
Since its founding more than 50 years ago, MHS has been a leader in providing quality healthcare services to south Florida. The system is recognized for its Cardiac and Vascular Institute, Neuroscience Institute, as well as its Cancer Institute. MHS has earned many prestigious awards including the Living the Vision award from the American Hospital Association for being a national model for improving healthcare within the communities its serves. More information about MHS is available at http://www.mhs.net/ .
Since 1985, more than 500 hospitals, hospital systems and other healthcare organizations have trusted their customers to The Beryl Companies. In that time, Beryl's call advisors have provided physician/service referrals, health information, telephone nurse triage and class/seminar registration to more than 15 million callers. A million more have interacted with Beryl via email and the Internet. The Dallas Business Journal has named Beryl one of the "Best Places to Work" in the Dallas/For Worth area for two consecutive years. More information on Beryl may be obtained at http://www.beryl.net/ .
The Beryl CompaniesCONTACT: Tom Peck of The Beryl Companies, +1-214-528-9577
Web site: http://www.beryl.net/http://www.mhs.net/