BOSTON, March 30 /PRNewswire-FirstCall/ -- The Healthcare Solutions Division of Keane, Inc. today announced that it has collaborated with Massachusetts General Hospital (MGH) on a patient relationship initiative designed to enhance patient satisfaction and financial performance through the standardization of business and IT processes. The world-renowned teaching hospital has deployed Keane’s Patcom Plus as the revenue cycle solution for its Patient Administrative Cycle Enhancement (PACE) program, providing a consistent billing process for hospital based inpatient and outpatient services.
The PACE program was successfully launched after more than three years of strategic planning to streamline and accelerate the patient administrative processes of the 1.2 million annual outpatient visits to MGH and its physician organization. The primary objective of PACE is to enhance the patient experience starting at the time of registration referral and continuing all the way through collection, creating a seamless process that yields fewer rejections and a decrease in accounts receivables. By adopting a patient- centric approach to administrative management, MGH expects to achieve tangible cost benefits through more efficient billing, shortened payment cycles, and improved collections.
“Keane is proud to collaborate with Massachusetts General Hospital on this innovative project,” said Raymond Paris, senior vice president of Healthcare Solutions for Keane. “According to the Institute of Medicine, improving the patient experience should be in the plans for all forward-thinking organizations. While many healthcare organizations are just beginning to realize that a patient-centric approach to care makes good business sense, MGH is well on its way to reaping the benefits in cost-savings and increased patient satisfaction.”
Early in the planning, MGH identified two key areas essential for success: a single point of contact to manage all administrative aspects of outpatient visits and the deployment of information technology. The organization developed a centralized contact center to proactively work with the patient in advance of the appointment to obtain critical administrative data. The hospital also simplified and improved technology for new front-end business processes and consolidated hospital accounts receivable into a single system.
“This has been an exciting and well-orchestrated project in which Keane has worked very closely with MGH to ensure that the system meets the MGH vision of service delivery,” said Kathy Haynes, Keane managing director and project leader. “Keane has shared a long and collaborative history with MGH starting in 1985 with the installation of Patcom as the hospital’s inpatient system. This recent project has truly been a team effort, involving the expertise of Keane’s development, support, and product management teams working along with the MGH PACE team and their sponsors.”
About Massachusetts General Hospital
Founded in 1811, Massachusetts General Hospital (MGH) is the oldest and largest hospital in New England. The 900-bed world-renowned medical center offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. The MGH is consistently named one of the country’s best hospitals by U.S. News and World Report. MGH conducts the largest hospital-based research program in the United States. It is the oldest and largest teaching affiliate of Harvard Medical School, where more than 90 percent of its active staff physicians are on the faculty.
About Keane
Keane, Inc. helps clients to improve their business operations and IT effectiveness by delivering a broad range of business consulting and outsourcing services designed to achieve near-term and sustainable business benefit. Specifically, Keane focuses on three highly synergistic service offerings: Applications Outsourcing, Application Development & Integration, and Business Process Optimization and Outsourcing. Keane’s Healthcare Solutions Division provides proprietary software and services to more than 300 hospital-based clients and 4,300 long-term care facilities throughout the country. Since 1975, Keane’s software has been helping clients increase efficiency, reduce medical errors, meet regulatory requirements, and enhance revenue cycle management. Keane’s core healthcare solutions include EZ- Access, Patcom Plus, Keane InSight, and VistaKEANE. Information about Keane is available via the Internet at http://www.keane.com/hsd.
Contact: Edward Meehan Keane Healthcare Solutions 631-351-7000 Chrissy Campbell Porter Novelli 617-897-8200 x265
Keane, Inc.
Contact: Edward Meehan of Keane Healthcare Solutions, +1-631-351-7000;or Chrissy Campbell of Porter Novelli, +1-617-897-8200 ext. 265
Web site: http://www.keane.com/hsd