“Global Telecom Testing (GTT) was founded specifically to address the lack of worldwide in-country live telephone number testing on behalf of global companies. Only humans – not computers can perform these comprehensive tests by placing live, in-country, outbound originating test calls to the exact phone numbers that the global company’s clients will be calling,” Levenson explained.
Companies who need international telephone numbers rely on one of a few global providers. These telecom companies in turn rely solely on local exchange carrier partners located in cities worldwide to provide their international telephone numbers. “For global clinical trials, pharma, and life sciences companies, we are talking about their business’ lifeblood – global clinical trials results. The risk of relying on global telecom companies and their local exchange carrier partners to ensure that international global clinical trials telephone numbers are operational is much like playing Russian roulette with incredibly high stakes . 33% or more of the time, even though the local exchange carrier partner confirms the international telephone number is operational, the number doesn’t work,” Levenson said.
“For example, if a company needs international telephone numbers in Singapore, a computer at a U.S. telecom company office tests the numbers from a switch in the U.S. to a switch somewhere close to Singapore. If the switch-to-switch trial works, the numbers are delivered to the client.” However, this rudimentary testing is inaccurate and not indicative of working numbers in Singapore.
In-Country Live Worldwide Testing Impacts Global Clinical Trials
“GTT’s in-country live testing ensures the robustness, integrity and reliability of Worldwide Global Clinical Trials telephone numbers, which promotes and enhances accuracy, customer satisfaction, and retention,” Levenson further explained. GTT performs In-Country Live Testing in 170 countries. GTT’s technicians make live outbound originating test calls from worldwide cities verifying that newly provisioned international telephone numbers are operational prior to delivery, and also provides rapid In-Country service ticket resolution.
Detailed CDR’s are generated for each call made by GTT’s technicians which explains whether the service issue(s) are a carrier related problem or a problem within the country. Common QoS issuesdiscovered by GTT are improper carrier provisioning, improper passcode designation, improper message authentication, echo, static, post dial delay, network inaccessibility, and carrier activation failures.
Operational Global Clinical Trials Telephone Numbers = Accurate Clinical Trial Results & Satisfied Customers
The only way to 100% verify that international telephone numbers are functioning in any worldwide city is to perform in-country live tests in those cities/locations. “GTT’s technicians locate problems before the customers are assigned the new international telephone numbers. This ensures customers are satisfied and helps to guarantee more reliable and accurate global clinical trials results.
For more information about GTT services, contact Levenson at 954-358-6292 or email him at steve@globaltelecomtesting.com.