BEDFORD, Texas, Feb. 7 /PRNewswire/ -- The Beryl Companies, the nation's largest health care-exclusive customer interaction center has purchased the call center services agreements from Coactive Systems Corporation, a wholly owned subsidiary of First Consulting Group. The sale was completed Feb. 2. Approximately 30 Coactive clients who contracted with the company for outsourced physician referral, health information, class registration, outbound marketing and telephone nurse triage services will now be served by Beryl.
"We are excited to be able to complete this transaction that will expand our client base and our geographic reach across the country," Paul Spiegelman, CEO of Beryl, said. "This business acquisition is in line with our carefully planned future growth strategy. We look forward to bringing Beryl's recognized customer service standards to these health care organizations and to the patients and the communities they serve."
Luther Nussbaum, Chairman and CEO of FCG said, "We approached Beryl, who, in our opinion, was in the best position to offer our call center service clients the highest level of quality service available in the industry today. We are pleased that we have been able to complete this transaction."
"We have already begun contacting the new clients," Spiegelman said. "We want them to know that we are committed to a seamless transition and that we look forward to becoming a member of their team. Our goal is to help them be successful and achieve the goals they have established for their call centers."
Since 1985, more than 500 hospitals, hospital systems and other health care organizations have trusted their customers to The Beryl Companies. In that time, Beryl's call advisors have provided physician/service referrals, health information, telephone nurse triage and class/seminar registration to more than 15 million callers. A million more have interacted with Beryl via email and the Internet. The Dallas Business Journal has named Beryl one of the "Best Places To Work" in the Dallas/Fort Worth area for two consecutive years. More information on Beryl may be obtained at http://www.beryl.net/ .
FCG is a leading provider of outsourcing, consulting, systems implementations and integration for healthcare, pharmaceutical, and other life sciences organizations throughout North America, Europe and Asia. Through combinations of on-site, off-site and offshore-outsourced services, FCG provides low-cost, high-quality offerings to improve its client's performance. The firm's consulting and integration services increase clients' operations effectiveness with and through information technology, resulting in reduced costs, improved customer service, enhanced quality of patient care, and more rapid introduction of new pharmaceutical compounds. For more information about FCG, visit http://www.fcg.com/ or call 800-345-0957.
The Beryl CompaniesCONTACT: Tom Peck of The Beryl Companies, +1-214-528-9577
Web site: http://www.beryl.net/http://www.fcg.com/