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Medical Strategy & Operations Manager - Performance Management

Washington D.C., District of Columbia
Start date
May 18, 2024

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Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Medical Strategy & Operations Manager - Performance Management


What you will do

Lets do this. Lets change the world. As a business representative, the operations manager will drive development, execution, and implementation of a wide scope of projects and technology solutions. Projects may include system enhancements for key capability systems, process improvement or development solutions, the integration of innovative tools and platforms into core processes, and training development and delivery.

Reporting to the Sr. Manager/Director, Medical Strategy & Operations, the Operations Manager will partner with the Access & Use Evidence Generation capability and to cultivate cross-functional relationships with various stakeholders, including information systems and data & analytics partners, vendor support teams, the broader Performance Management team, and the business user community. Maintaining these strong relationships in a highly matrixed environment is pivotal for success.

There is a heavy emphasis on project management, process management & end user education in this role. A successful Operations Manager will be accountable for all global medical operations responsibilities, including process standardization, business ownership and maintenance of technology solutions, training business users, optimizing performance, driving efficiency, and delivering effective solutions. With a specific medical domain focus on Access & Use Evidence Generation (AUEG), this Operations Manager will work in partnership with AUEG framework leadership and the Performance Management team to execute the AUEG capability strategic roadmap.

The preferred candidate will possess excellent prioritization and communication skills, demonstrated project management experience, and a consistent track record of success in a compliance-driven environment. The AUEG Manager is a global role, so staying tuned in and responding to the needs of many different countries is key. The ability to develop strong cross-functional relationships and a continuous improvement attitude are essential to succeed in this role.

This individual achieves results through rigorous goal and prioritization setting, development and adherence to accountability measures, cultivation of strong cross-functional collaborations, and a continuous improvement attitude. The chosen individual is committed to serving customers both inside and outside of the medical organization. Innovation, process improvement, efficiency, compliance, transparency, traceability, and quality are at the core of our work and the right candidate can provide evidence of successful application of these characteristics. Results will be achieved in a manner that embodies Amgen culture and values; fosters trust and respect in team collaboration settings and partnerships, holds ethics as a foundational base in all manner of work activities, and lives a philosophy of continual team and personal improvement.

Responsibilities Include, but are not limited to:
  • Leads and facilitates operational activities to plan, build, implement, launch and maintain the capability in accordance with strategy, vision, goals & roadmap
  • Owns the build/ assessment/ maintenance of the end to end capability (Process, Technology and Analytics) lifecycle management, upgrade and enhancements and working with Information Systems as a key partner in delivery
  • Leading project management activities including planning, execution, change management, deployment, training, reporting and measuring for an array of projects contributing to the successful execution of the AUEG capabilitys roadmap
  • Drives user experience / acceptance testing for new technology builds and enhancements
  • Proactively communicate with all applicable teams across functions and geographies to ensure strategic alignment with capability plans & to seek opportunities for innovation and improvements
  • Owns relationship with offshore team to support the capability and end users
  • Develop, review and implement policies, SOPs (Standard Operating Procedures) and associated technical documents as meaningful for capability.
  • Serve as business authority, advocate and point of contact on technology & process related issues within designated capability
  • Facilitate and participate in key governance forums and project sponsor meetings
  • Collaborate with analytics lead to identify, implement and manage the key performance indicators metrics, dashboards and other analytic needs
  • Continually assess the landscape and assess opportunities to improve, standardize or streamline the business capability
  • Partnering with the appropriate training experts and establishing pathways to assess and understand the educational needs of the capability audience (operations manager will own all relevant training materials and technology related to the capabilitys systems/processes)
  • Manage and maintain all aspects of Access Management with off-shore support team
  • Support recruitment, coaching, mentoring and development of team members as appropriate
  • Support vendor management activities


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a Medical Strategy & Operations Manager with these qualifications.

Basic Qualifications:Doctorate degree


Masters degree and 2 years of work experience


Bachelors degree and 4 years of work experience


Associates degree and 6 years of work experience


High school diploma / GED and 8 years of work experience

Preferred Qualifications:
  • Bachelors degree or equivalent in life science, computer science, business administration, or related field
  • 3+ years of work experience in project management (PMP or DASM certification preferred)
  • 2+ years of experience with Salesforce, Veeva Vault, or similar technology platforms
  • Work experience in the pharmaceutical or life sciences technology industry
  • Experience in leading systems or analytics projects
  • Strong understanding and experience in the use of performance management techniques, measures, problem solving, and analytical thinking
  • Knowledge of pharmaceutical industry guidelines, good clinical practice, good publication practice, compliance and regulatory guidelines, and legal/health system environment
  • Proficient in application software and analytical development methodologies in a validated system environment
  • Proficient in analytical and interpretation activities and able to present insights to a wide variety of audiences in both written and verbal formats
  • Effective working in a team/matrix environment
  • Experience in Medical Affairs is preferred
  • Strong demonstrated project management experience
  • Specialist knowledge / experience in life sciences, computer science or a medically related field
  • General biopharmaceutical clinical research experience obtained working on clinical trials at a biotech, pharmaceutical or CRO company

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible
Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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