Skip to main content

This job has expired

You will need to login before you can apply for a job.

Associate Director of Patient Access Solutions

Gilead Sciences, Inc.
Foster City, CA
Start date
Apr 18, 2024

Job Details

Associate Director of Patient Access Solutions
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We're welcoming bright, diverse, and imaginative minds; we're nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.
Job Description

As the Associate Director of Patient Access Solutions, you are responsible for the strategic oversight of specific assigned Patient Support Program, including leading the Patient Access Solutions Oncology program strategy. This position is responsible for the patient/provider experience, operational excellence, service quality, operational efficiency, and overall engagement of patient support programs. This role supports the selection, management, and quality assurance of third-party providers who partner to deliver key patient and access services. This leader needs to be able to design, plan, and pull through appropriate market-leading programs and services, ensuring efficient, effective, compliant execution through vendors and managing continuous improvement. To do so, the candidate will be required to be familiar with the relevant customer/market needs and solutions through strategy and operations management, including a high level of engagement with various internal and external partners, with a strong understanding of compliance related to patient support programs.

This role will be responsible for establishing a patient support strategy for each program he/ she/they supports, developing and maintaining collateral that is provided to our field teams (i.e., MSLs, Nurses, Sales, and FRM teams, etc.), healthcare providers, managed market customers (i.e., Payers and Specialty Pharmacies) and patients that is in line with brand team objectives. T

This role will require a seasoned pharmaceutical industry professional with strong knowledge of Oncology TNBC, Lung and Bladder therapy with proven skills accomplished in launching new patient support programs, including design and delivery, with strong knowledge of pharmacy medical and buy and bill health care reimbursement practices, Co-pay financial support, and its related compliance and regulatory requirements.

This role is expected to collaborate with cross-functional leadership roles, including but not limited to:
  • Commercial legal, Trade Account Managers, FRM and Patient Support Strategy and Operations teams to successfully plan, budget, and execute new and improved patient support offerings and address program enhancements.

We value a leadership approach based on an understanding of the facts and potential solutions pertinent to patient support programs. We value a style informed by active and thoughtful engagement of our internal and external partners, the patients who need our products, and various stakeholders who support us in achieving our patient support mission. We desire a leader who can quickly understand the organization's needs and can adapt to changing and/or challenging conditions at a moment's notice.

  • Lead the development and execution of patient support programs to ensure exceptional customer experience and appropriate, compliant operational excellence, including designing and developing materials for field teams.
  • Manage and provide oversight of department budget, meeting expected yearly program and project budgets.
  • Sets the framework for customer experience and program strategy (including financial support, digital/electronic tools, and data needs) and drives thought leadership and overall execution of patient support strategy and related tactics.
  • Provides the overall patient services strategy for specific assigned therapeutic areas in collaboration with brand partners.
  • Design and launch the development and implementation of optimal patient support strategies and ongoing assessment of the suitability of those strategies (in compliance with good governance that aligns with corporate guidelines)
  • Use specific analytical tools and support systems to effectively manage programs, vendors, and account relationships.
  • Effective and collaborative working relationships with external business partners, including patient services/Hub vendors, specialty pharmacies, consultants, and data analytics vendors, as well as internal departments such as Marketing, Analytics, Training, Compliance, Medical, Regulatory, and Legal
  • Liaise with leadership teams, Brand, Field Sales, Managed Markets Account Managers, and Trade Account Managers
  • Works collaboratively with patient support leadership to uphold program visions and objectives while supporting individual brand team objectives.
Basic Qualifications:

Bachelor's Degree and Ten Years' Experience


Masters' Degree and Eight Years' Experience


PhD and Two Years' Experience

Preferred Qualifications:
  • Prior leadership position in Patient Services or other relevant market access service delivery functions with comparable types of programs. With proven experience managing and leading patient Access teams, including leading without direct authority.
  • Experience managing vendors, including consultants, agencies of record, and third-party data suppliers.
  • In-depth knowledge of healthcare reimbursement practices, services, technologies, and related compliance and regulatory requirements.
  • Capable of engaging senior management on patient services, customer experience, and financial matters.

  • Dealing with ambiguity
  • Proven experience developing and fully executing patient access programs.
  • Exceptional written, verbal, and presentation skills
  • Vendor Management
  • Building and leading teams
  • Project management
  • Strategic planning and execution
  • Analytical thinking and problem-solving
  • Comfortable with data analytics and presentation of findings
  • Financial budget management
  • Effective organizational management
  • Strong organizational skills; attention to detail
  • Proficient competency using Word, Excel, and PowerPoint
  • Ability to multitask and manage multiple parallel projects.
  • Ability to work with minimal supervision.

People Leader Accountabilities

  • Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

  • Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.

  • Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

    The salary range for this position is: $177,905.00 - $230,230.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

    For additional benefits information, visit:

    * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

    For jobs in the United States:

    As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

    For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.



    Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

    Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

    For Current Gilead Employees and Contractors:

    Please log onto your Internal Career Site to apply for this job.

  • Company

    Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

    Company info
    333 Lakeside Drive
    Foster City

    Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert