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Corporate Affairs Manager Patient Assistance Programs

Washington D.C., District of Columbia
Start date
Apr 14, 2024

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Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Corporate Affairs Manager - Patient Assistance Programs


What you will do

Lets do this. Lets change the world. In this vital role you will be the operations lead for the Amgen Safety Net Foundation that supports specialty pharmacy/retail products and will ensure the program follows the business guidelines approved by the board and meets key performance targets. This role will involve supporting Amgen's PAP program with advanced analytics, financial planning, fulfillment, and logistics management, and providing operating reviews to the Board of Directors. The Manager will collaborate with the Senior Manager and Director of Patient Access on PAP operations and will need strong project management skills. The role offers a great opportunity to work in a dynamic matrix environment with cross functional Amgen teams (such as Law & Compliance, Quality, Marketing, Supply Chain, etc.) and/or external partners that are aligned to support Amgen's PAPs.

Key responsibilities of the Corporate Affairs Manager PAP will include:
  • Program Oversight: Accountability for Specialty Pharmacy/Retail call center program operations @ Amgen Safety Net Foundation (ASNF) enrollment and fulfilment services.
  • Enrollment Supplier Management: Patient support program (PSP) management and day-to-day operations lead of a Specialty Pharmacy/Retail call center.
  • Pharmacy Services Management: Develop and manage forecast, inventory, and ensure quality and compliance for direct to patient drug shipments.
  • Operations Management: Day to day oversight of program specific PSP at Amgen Inc. (e.g. pharmacovigilance).
  • Ensure efficiency and compliance controls associated to Foundation approved policies and governance.
  • Monitor alignment to approved product specific business rules (e.g. enrollment, data sharing, hand-offs, messaging, etc.).
  • Manage Supplier adherence to contractual service level agreements.
  • Handle internal/external escalations and drive resolutions to completion.
  • Represent ASNF at all product dedicated meetings.
  • Provide ad-hoc data analytics on data and present findings to Patient Assistance Leadership.
  • Synthesizes information from many sources to support Patient Assistance Leadership to understand and resolve complex issues.
  • Work in Teams: Leverage cross-functional resources aligned to ASNFs dedicated Specialty Pharmacy/Retail Patient Support Programs to achieve results.
  • Finance Accountable for patient forecast and budget latest estimates reportable to Amgen finance.
  • Data/Analytics Analyze and interpret project data and documents for strategic projects as requested by Patient Assistance Program Leadership.
  • Preserve Amgen Safety Net Foundation integrity and Corporate Reputation by ensuring service levels are met using program analytics, agent live listening, data mart integrity, and case accuracy monitoring.
  • Legal/Compliance Evaluate and assess the efficiency of controls and continuously bring ideas for improvement to the PAP Team as requested by LAW and WC&BE
  • Draft, modify/revise and deploy updated procedures, training guides, repots etc., and periodically include prepared reports for senior management and external regulatory bodies.
  • Monitor and enforce standards and regulations during quarterly and annual program audits (e.g. Safety, R&D, 501c3 Financial, Corporate Compliance, and Inventory).
  • Overall Experience and Expectations
  • Motivated self-starter that can thrive in an environment that emphasizes taking initiative and acting quickly.
  • Organizational skills to track and report progress on multiple competing projects.
  • Maintains integrity, professional codes of conduct and regulatory requirements.
  • Flexibility to adapt and shift priorities in response to the needs of clients, constituents, or the organization; activities range from administrative to decision making.
  • Call Center Management and Insurance and reimbursement experience for Medicare Part D, Commercial and other Government Insured patients a plus.
  • Travel: ~10-15%

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree


Masters degree and 2 years of patient assistance program, access reimbursement, or project management experience


Bachelors degree and 4 years of patient assistance program, access reimbursement, or project management experience


Associates degree and 8 years of patient assistance program, access reimbursement, or project management experience


High school diploma / GED and 10 years of patient assistance program, access reimbursement, or project management experience

Preferred Qualifications:
  • Advanced degree in business, modeling or analytics
  • 2+ years of patient assistance program and/or access reimbursement experience
  • Proficient in decision analysis and probabilistic modeling methods
  • Ability to modulate communications based on target audience
  • Experience leading multi-disciplinary teams
  • Demonstrates high creativity; is largely self-directed, able to work with some supervision, and function effectively on multidisciplinary teams, both as participant and leader
  • Strong executive presence with senior leaders including the ability to communicate effectively on a prepared and ad-hoc basis
  • Ability to develop strong working relationships with key stakeholders
  • Action and results-oriented individual
  • Demonstrates excellent interpersonal communication skills, self-confidence, decisiveness
  • Advocates strategic positions in the face of uncertainty
  • Comfortable with ambiguous work assignments and experience managing change in a complex, matrix organization
  • Team oriented player with strong work ethic

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible
Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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