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Business/Workforce Management Sr. Associate Analyst - Tampa, FL (On-site)

Tampa, Florida
Start date
Apr 12, 2024

Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience, and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Business/Workforce Management Sr. Associate Analyst


What you will do

Lets do this! Join an incredible team thats redefining Amgens patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Job Overview:

Under the general direction of the Hub Manager, BUS/WFM Analyst is responsible for HUB reporting and data analysis to support core operations and strategic planning. The position will be responsible for designing, developing, and implementing new data sets and critical metrics as well as continuing to evaluate and adjust those measures going forward.

Key Responsibilities:

  • Provide daily reporting with respect to BVS activity.

  • Demonstrates strong ability to break down national trends and opportunities.

  • Partner with operations leadership to pull through improvements discovered from analysis.

  • Provide resource planning by interval, based on forecast and seasonal impacts.

  • Demonstrate process expertise to build and supervise analytics on the customer and patient experience.

  • Apply WFM software to improve staffing.

  • Demonstrate overall fulfillment and individual analytics to forecast staffing needs and partner with operations to staff appropriately.

  • Partner with compliance to develop analytics ensuring department practices are being followed and regulatory standards are upheld.

  • Partner with operational leaders and head of HUB services to build department value proposition.

  • Estimate benefits for implementation of operational changes to support department budgetary requests to senior leadership.

  • Use operational forecasting/staffing analyses to budget departmental costs and read-out to operational leaders/senior leaders.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The business analyst professional we seek is an analytical person with these qualifications.

Basic Qualifications:

Masters degree


Bachelors degree and 2 years of Workforce Management experience


Associates degree and 6 years of Workforce Management experience


High school diploma / GED and 8 years of Workforce Management experience

Preferred Qualifications:

  • Strong communication skills and collaborative spirit to communicate complex analytical endpoints in easily digestible formats.

  • Ability to cultivate positive relationships with leaders and present to multiple levels in the organization.

  • 5+ years of experience in an analytical function supporting commercial organizations.

  • 5+ years of MS Office experience to prepare documentation/presentation materials via Word/PowerPoint

  • 3+ years of experience using Customer Relationship Management Tool and building reports.

  • proven experience using WFM software.

  • Ability to independently capture accurate requirements from stakeholders.

  • Ability to balance customer needs through shifting prioritization.


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

  • Stock-based long-term incentives

  • Award-winning time-off plans and bi-annual company-wide shutdowns

  • Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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