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Commercial Customer MDM Domain Lead (US Remote)

Washington D.C., District of Columbia
Start date
Apr 12, 2024

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Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Commercial Customer MDM Domain Lead (US Remote)


What you will do

Lets do this. Lets change the world. In this vital role you will collaborate with commercial business partners and other IS teams across different regions/functions to define MDM roadmap. This position will partner with Marketing Operations, Commercial Data Analytics (Sales, Claims, POA), Value and Access Teams (Payer & Patient Analytics), Global contracts, Trade Operations, Multi-Channel Marketing and Reporting CoE to enable cross-functional execution of Commercial Analytics and Strategies. This role will also works closely wiht cross functional data governance and operations teams to ensure timely and accurate Master Data for all commercial operations including field support, patient services, compliance, contracting and other services.

This role will frequently interact with Executive leadership of the organization, excellent communication skills are critical!

Core responsibilities of this role include:
  • Develop and execute Global Commercial MDM strategy for Patient, Consent, Customer, Product and Payer domains

  • Lead partnership with regional business and IS clients to implement MDM capability and develop multiyear technology roadmap

  • Shape Amgen's future IS roadmaps - track and evaluate business and technology trends, connect and cultivate external networking opportunities to deliver valuable insight from other similar professionals in our industry.

  • Lead and implement MDM services for Mutli-Channel Marketing, Sales Teams, Patient Support Services, Contract Management, Global Compliance, CRM, Reporting and Analytics

  • Develop and coordinate ongoing MDM Patient, Consent, Customer, Payer, Product Master data governance, data quality and operations.

  • Develop standards and operational procedures for handling operations and issue management

  • Collaborate with business teams to ensure timely updates and access to MDM data assets

  • Develop automated solutions and processes for data stewards to handle bulk data updates.

  • Develop data consumption patterns and standards for data consumers to ensure data integrity is maintained when they consume MDM data through batch or real-time interfaces (Data Lake/MDM API).

  • Assessment of new/innovative ideas and development of business case with ROI for new service improvements /technology projects

  • Ability of applying AI/ML based solutions to improve data quality, match/merge logic and stewardship processes

  • Continuous service improvements by reducing cycle time for delivery of projects and overall run cost of service!


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The MDM professional we seek will have these qualifications.

Basic Qualifications:Masters degree and 2 years of MDM experience


Bachelors degree and 4 years of MDM experience


Associates degree and 8 years of MDM experience


High school diploma / GED and 12 years of MDM experience

Preferred Qualifications:
  • Experience implementing and managing Informatica MDM or other MDM on-prem/cloud-based solutions

  • Strong understanding of software architecture, design patterns, data structures & algorithms

  • Experience in AWS, Databricks, Python, Airflow, GIT, MuleSoft, Data Management tools and other cloud integration technologies

  • Demonstrated ability delivering IS products through Agile methodologies

  • Strong understanding of the legal/regulatory requirements related to managing sensitive PII and compliance data (i.e. HIPAA, GDPR, HITECH, Sunshine Act, etc.).

  • Proven experience in mastering of patient, consent, customer, payer and product data in large pharmaceutical manufacturer ecosystem

  • Good understanding of MDMs enabler role in effective data integration and all aspects of building a 360 view of customer in an enterprise

  • Ability to manage in a highly fluid, interactive, matrix environment and build strong, successful partnerships

  • Demonstrated ability to bring structure to vaguely defined problems, pragmatic approach to problem solving, and service delivery

  • Demonstrated ability to plan strategically, identify strategic options and trade-offs

  • Excellent oral/written communications skills and interpersonal skills

  • Extensive experience with patient data and customer support services (Hub, Patient CRM etc.,)

  • Experience with data analytics, pharma sales and transactional data, data governance, and stewardship

  • Possess qualities such as, strong organizational skills, self-starter, and detail-oriented

  • Demonstrated ability to effectively produce business results, while working under time pressures and in a matrix organization

  • Vendor leadership skills


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

  • Stock-based long-term incentives

  • Award-winning time-off plans and bi-annual company-wide shutdowns

  • Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.


Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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