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Sr. Learning Operations Specialist

Moderna, Inc.
Cambridge, MA
Start date
Apr 10, 2024

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Job Details

The Role

Reporting to the Manager of Learning and Development Operations, the primary focus of the role is to continue scaling our Learning and Development Operations processes across the L&D portfolio to ensure Global Learning Operational Excellence. The ideal candidate will be a self-starter with great customer service skills and experience supporting learning initiatives. You should be tech savvy and seeking opportunities to digitize where possible. Have a proactive work style and initiative. An ability to troubleshoot issues in the moment and act as an owner. As a key team member your role will ensure the enablement of delivering on world class learning by supporting successful execution of L&D programs and strategy at Moderna.

Heres What Youll Do

  • Support large scale projects that mature key learning program capabilities and refine internal operational processes for learning globally

  • Utilize Learning Operations software, templates, and processes to develop project plans, timelines, and deliverables for learning projects, and intake

  • Ensure vendor/service providers are setup for success prior to their start date, including but not limited to permissions, system setup, onboarding and offboarding needs

  • Tracking business contract and license agreements and ensuring they are renewed on time

  • Manage learning calendar intake, scheduling, and coordination

  • Partner with the L&D team to deliver all program communications, logistics, and reporting to learners and stakeholders

  • Support ongoing partnership with Program Managers to assist with and document program delivery requirements.

  • Maintain records and databases related to procurement functions and L&D team budget.

  • Utilize learning feedback to assist with program changes, refinements, and operational process improvement

  • Respond to learning requests and inquiries with solutions that are grounded in adult learning principles with a focus on customer satisfaction

  • Assists with LMS administration (i.e., adding new courses or updating existing content, registration, marking completions etc.)

  • Generate and distribute weekly rosters and training completion certificates and badges for scheduled classes/programs as needed.

  • Additional duties may be assigned from time to time

Heres What Youll Need (Minimum Qualifications)

  • Minimum 2 years Corporate and/or Learning and Development experience

  • Experience with Microsoft Office Word, Excel, Outlook, and PowerPoint

  • Bachelors degree or equivalent in experience required

Heres What Youll Bring to the Table (Preferred Qualifications)

  • Strong facilitation skills

  • Excellent written communication, public speaking, and collaboration skills

  • Ability to prioritize, plan, and manage multiple projects concurrently

  • Ability to multi-task effectively in a fast-paced environment

  • Demonstrated teamwork initiative and the ability to accomplish tasks independently with minimal direction and continuous process improvement efforts

  • Comfort with ambiguity and flexibility to respond skillfully to rapidly changing priorities

  • Exceptional project management skills

  • 3 years of experience in learning program delivery

  • Demonstrated understanding of procurement, quoting, and purchasing processes as well as relationship management.

  • Experience with learning development tools (i.e., LMS, LXP, Articulate, Canva)

  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    Vacation, sick time and holidays
    Volunteer time to participate within your community
    Discretionary year-end shutdown
    Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, theinfrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our peopleare the driving force behind our scientific progress and our culture.Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at (EEO/AAP Employer)




Moderna is advancing messenger RNA (mRNA) science to create a new class of transformative medicines for patients. Moderna’s platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, providing the Company the capability to pursue in parallel a robust pipeline of new development candidates. Moderna is developing therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases and cardiovascular diseases, independently and with strategic collaborators.

mRNA is now a turning point in the history of science, medicine, technology, even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”

Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.


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Company info
200 Technology Square
Cambridge, MA

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