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Sr. HRSS Manager, Leaves and Disability

Gilead Sciences, Inc.
Raleigh, NC
Start date
Mar 3, 2024

Job Details

Sr. HRSS Manager, Leaves and Disability
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We're welcoming bright, diverse, and imaginative minds; we're nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.
Job Description

Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North, South and Central America, Europe, Africa, Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them, regardless of where they live or their economic status.

Job Description

The Sr. HR Shared Services (HRSS) Leave and Disability Manager will be primarily responsible for leading and managing the day-to-day administration of the Leave of Absence (LOA) & Disability processes for multiple lines of business across the Americas region (US, Canada, LatAm). The Sr. HRSS Leave and Disability Manager will lead a team of HRSS Specialists, ensuring that all deadlines are met, including but not limited to LOA case management, ADA and LOA tasks completion, LOA monitoring, audits and reporting. In addition, this position will serve as the subject matter expert for all LOA programs and serve as the point of contact for leadership and Legal on escalated matters and policy interpretation. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset and enjoys creating order from ambiguity. Responsible for developing and implementing centralized management of Leaves, process efficiencies and optimizations. Ensures company compliance with federal, provincial, state, and local laws and regulations regarding job-protected and/or paid leaves and reasonable accommodations. Serves as the primary escalation point of contact for all communications with employees, management, vendors, and HR regarding all Americas administered leaves of absence and related processes, including eligibility, compliance, and disability.

Essential Duties & Job Functions:
  • Oversees administration of federal, provincial, state, local and company leave of absence policies and short-term and long-term disability programs including eligibility, intake, case management, return-to-work, issue resolution, escalations and vendor management.
  • Hire, trains and develops the HRSS LOA Specialists and Associates by providing tasks, monitoring performance, department distribution and personal development plans.
  • Interprets and clarifies Gilead's LOA policies to address inquiries from employees, managers, and HR partners
  • Manages service provider relationships with the leave of absence and disability administrators to ensure proper administration of leaves of absence consistent with applicable laws and company policies.
  • Manages and provides direction on denied leaves of absence. Oversees the return to work process including timely and accurate entries into the HRIS system for assigned region and/or countries.
  • May provide direction to other departments including IT, security, payroll and HR to resolve matters impacted by an employee's leave of absence
  • Collaborates proactively with internal business partners to provide subject matter expertise and counsel. Work with partners to identify solutions and to ensure that quality, professional and timely assistance is provided to our employees
  • Participates in audit processes to ensure data accuracy and plan administration compliance. Identifies information and system audit opportunities. Identifies trends, sees issues through to resolution and escalates potential issues
  • Prepares and conducts training for employees and managers on leave of absence policies and programs.
  • Identifies gaps or opportunities for improvement to the leave of absence process and recommends solutions. Partners with HR technology team to streamline processes, leverage automation and workflow to demonstrate positive business impact
  • Identifies and immediately escalates potential opportunities for risk/exposure to the organization during the completion of assigned duties
  • Participates in the selection of third-party leave administration partners and the evaluation of vendor performance.
  • Partners effectively with the Director of HR Shared Services on ways to create efficiencies and provide additional services as needed within HR Shared Services
  • Lead, inspire, mentor, and develop HR team members, openly sharing your knowledge and expertise to support and develop competence among the HR shared services team to answer questions
  • Leverage data for staffing and resource allocation decisions for optimal performance of systems and make performance improvement recommendations
  • Assist with reporting and auditing and other operational support of HR programs including, but not limited to Leave Programs and Absence Management activities
  • Actively participates in cross functional projects and leads components of HR related projects
  • Performs other duties as assigned

Knowledge, Experience, and Skills:
  • Working knowledge and understanding of HIPAA, FMLA, CFRA, PDL, PFL, USERRA, ADA, ADAAA, and other applicable legislation
  • Effective collaboration with a wide range of stakeholders using strong verbal and written communication skills
  • Strong organizational, negotiation, critical thinking, analytical, creative problem solving, and presentation skills
  • Ability to use independent judgment to manage and impart confidential and sensitive employee information
  • Strong data analysis skills, including excel skills such as pivot tables and v-lookups
  • Ability to gather data, compile information, and prepare reports/presentations
  • Ability to perform in a fast-paced, deadline-intensive environment and effectively manage a high volume of work with strong attention to detail
  • North America, South America and Multi-state large employer experience (up to 10,0000 employees)
  • Ability to create and maintain professional relationships within all levels of the organization
  • Ability to work effectively in a team environment and perform tasks independently under minimal direction
  • Ability to communicate with and relate to individuals of diverse disabilities and backgrounds
  • Ability to gather data, compile information, and prepare reports/presentations
  • Ability to build positive relationships at all levels and influence others in a cross-functional environment
  • Experience leading business process improvement activities
  • Ability to prioritize workload to complete assigned deliverables within the allocated timeline
  • Proficiency in Microsoft PowerPoint, Excel, Word, and Outlook

Basic Qualifications:
  • High School and Eleven Years' Experience OR Associate Degree and Nine Years' Experience OR Bachelor's Degree and Eight Years' Experience OR Masters' Degree and Six Years' Experience
  • 7-10 years' of progressively increasing experience administering in Leave & Disability Programs or Accommodations
  • Minimum 5 years' experience in people management
  • Minimum of 6 years' of experience using HR an Payroll systems (e.g. Workday, SAP, Ultipro, Oracle, PeopleSoft, Lawson, ADP, Safeguard)

Preferred Qualifications:
  • Certified Professional in Disability Management (CPDM) certification, Certified Leave Management Specialist (CLMS), Certified Employee Benefit Specialist (CEBS), SPHR, PHR, or similar certification is a plus
  • Experience with Workday and ServiceNow is highly desired

Gilead Core Values:
  • Integrity (Doing What's Right)
  • Inclusion (Encouraging Diversity)
  • Teamwork (Working Together)
  • Excellence (Being Your Best)
  • Accountability (Taking Personal Responsibility)

The salary range for this position is: $130,220.00 - $168,520.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.



Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

Company info
333 Lakeside Drive
Foster City
United States

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