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Senior Analyst, Business Systems

Lake County, Illinois
Start date
Feb 29, 2024

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Job Details

Provides direct support to an assigned area.  Applies relevant principles to support projects and ongoing activities.  Completes tasks which support a project or functional team.        

In this role you’ll be responsible for:

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
  • Uses appropriate tools to collect, correlate and analyze data; records and maintains technical data for use in developing operating and instruction manuals. Conducts tests; develops preliminary findings for review by experienced analysts. Assists in the development of standards and procedures.  Prepares written reports of work. Applies and executes standard information systems theories, concepts and techniques.
  • Determines approach and solution to problem when issue is within scope of own ability. Develops solutions to problems where casual relationships can be identified and precedents exist. Conducts training.
  • Applies analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.
  • Analyzes departmental processes and needs, and makes recommendations that are most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.
  • Work is performed and technical decisions are made with a high degree of independence and performance is judged by results obtained.
  • Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides leadership to project planning.
  • Monitors and organizes the efforts of technical and business support staff.  Manages projects according to milestones and completes tasks assigned by more experienced analysts and managers.  Guides the efforts of less experienced staff.
  • Exercises latitude in approach to problem and solution.  Work is reviewed for soundness of business judgement and to determine if overall results and objectives have been achieved.  Errors or failure to achieve expected results may result in project delays and/or the expenditure of more resources than

Tools and skills you will use in this role:

  • Lead multiple Mobility operational and hardware projects and initiatives

o   OS Platform updates, refresh projects, Sales expansions/contractions, platform integrations

o   Complete project documentation, manage scope, resources, and schedules

o   Ensure efficient delivery of project tasks

  •  Manage relationships with Mobility carriers:

o   System / Service issues and escalations

o   Monthly service reviews

  • Daily operations

o   Analysis of processes, incidents, and knowledge, identification of opportunities for efficiencies, and facilitation of changes

Experiences that make you a strong candidate for this role:


  • Bachelors degree plus 5 years technical experience, or Masters degree plus 4 years experience. Will consider 9 years work experience in related technical roles.
  • Experience in a Business System Analyst role.
  • Systems Testing and IT Implementation. experience.
  • Project Management experience.


  • Engineering experience.
  • Supervisory experience
  • Mobility analyst or mobility technician background. 

Why Business Technology Solutions

For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading

biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.


AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
1 North Waukegan Road
North Chicago

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