Skip to main content

This job has expired

You will need to login before you can apply for a job.

Associate Director - Medical Information - Operations Excellence

Novo Nordisk
Plainsboro, NJ
Start date
Feb 27, 2024

Job Details

About the Department                                                                                                                                               

The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new product development, CMR is involved. The one thing that keeps us all marching to the same beat is our patient-centered focus. At Novo Nordisk, you will help patients around the world. As their needs evolve, so does our challenge to find better and more innovative ways to improve their quality of life. We’re changing lives for a living. Are you ready to make a difference?


The Position

Direct the business process improvement activities of Medical Information by optimizing and modernizing systems, procedures and processes. Support both current and future medical information activities to drive productivity and efficiency. Act as an internal consultant to understand the needs of the Medical Information team, build relationships and a collaborative environment, and develop/implement innovative solutions that address the needs of the business. Maintain an understanding of trends in the Medical Information/Medical Affairs pharmaceutical industry landscape, and demonstrate a strong working knowledge of digital communication and technology trends.



Reports to a Director level position in Medical Information and has a strong interface with MI leadership.


Key internal stakeholder relationships include the NNI Medical Information team, NNI IT, Patient Customer Care Center, Patient Safety, Medical Affairs.


External relationships include existing Medical Information vendors, digital solution vendors, external scientific communications agencies, related professional societies/organizations, including industry consortia.


Essential Functions

  • Serves as system owner of current and future state operations platforms and technologies. Responsible for the Medical Information Customer Relationship Management (CRM) system, Content Management (CM) system, Global Medical Information platform, telephony tools and other systems utilized by the Medical Information team
  • Develops best-in-class capabilities for the execution of Medical Information customer centric medical communication by establishing system requirements, processes and procedures, identifying platforms and preferred suppliers and developing a future capabilities roadmap
  • Establishes and enforces governance procedures to ensure CRM and CM operational excellence and accountability internally and with the CRM and CM key suppliers
  • Oversees all operational aspects including key supplier/vendor relationships, database management, digital operations, reporting, management of technology infrastructure and capability solutions, developing a roadmap for identifying and integrating solutions to leverage emerging channels, compliance and information integrity, governance, streamlining and standardizing operating processes
  • Demonstrates strength and expertise on Medical Information CRM, CM and operations to ensure we optimize our vendor partners, capitalize on existing database functionality and ensure that our infrastructure can support our current/future needs
  • Identifies opportunities to enhance projects and initiatives, resulting in recommendations to improve processes and optimizing future endeavors
  • Responsible for overseeing financial management of all activities within the responsibilities of the role. Participates in and drives financial planning opportunities as part of budget review
  • Responsible for managing in-house digital specialist, contingent staff and/or off-shored team members
  • Identifies key metrics and evaluates ROI/impact of digital and automation initiatives
  • Supports MI Content synchronization
  • Partners with NNI IT to ensure Novo Nordisk develops the technical requirements that support execution of current and future digital initiatives, including identification and integration of emerging channels and solutions
  • Stays abreast of technical knowledge, medical communication digital tools and Medical Information industry trends


Physical Requirements

0-10% overnight travel required.


Development of People

Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.


Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.


Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.



  • A Bachelors degree required with a minimum of 10 years of relevant experience (ideally a technical degree-ie. IT/IS/Software Engineering/Computer Science); Healthcare degree preferred with 6 years of relevant experience;
  • A minimum of 1 year of pharmaceutical industry experience required; 3 years of medical affairs or medical information experience preferred;
  • A minimum of 1 year of experience developing and executing digital initiatives required
  • Excellent collaboration skills required to coordinate activities with internal and external stakeholders
  • Experience in designing and executing communication plans for successful launches of digital/technology initiatives required
  • Ability to develop strategic plans and operationalize into executable tactics
  • Demonstrates project management skills and leadership for new and existing system enhancements
  • Experience in medical information systems preferred (such as Medical Information Customer Relationship Management (CRM) system, Content Management (CM) system, telephony systems, etc)
  • Must be able to execute short term results while developing capabilities for future requirements
  • Strong technical background with working knowledge of database design, digital and cloud systems and emerging opportunities like mobile and social media
  • Strong analytical, problem-solving skills with highly customer-oriented application support required
  • Strong communication skills required
  • People management experience preferred


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.


Novo Nordisk is a leading global healthcare company, founded in 1923 and headquartered in Denmark. Our purpose is to drive change to defeat diabetes and other serious chronic diseases such as obesity and rare blood and endocrine disorders. We do so by pioneering scientific breakthroughs, expanding access to our medicines, and working to prevent and ultimately cure disease. Novo Nordisk employs about 54,400 people in 80 countries and markets its products in around 170 countries. For more information visit

Our US Research & Development hub, located in the Greater Boston area, brings together the best talent to drive life science innovation. Located in Lexington, Watertown and Cambridge, our teams reflect the full scope of R&D, from early research through late-stage clinical development. We are building for the future by creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. By combining the speed and agility of biotech with the quality, resources, and stability of a large pharmaceutical company, our US R&D hub will benefit from the best of both worlds to develop new medicines that meet the needs of patients.


FacebookTwitter YouTube Logo Instagram

Company info
75 Hayden Avenue
United States

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert