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Training Associate

Novo Nordisk
West Lebanon, NH
Start date
Feb 22, 2024

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Administration, Training
Required Education
Bachelors Degree
Position Type
Full time
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Job Details

About the Department       

Site New Hampshire, located in West Lebanon, is where Novo Nordisk’s life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting-edge medications.


What we offer you:

  • Leading pay and annual performance bonus for all positions
  • 36 Paid days off including vacation, sick days & company holidays
  • Health Insurance, Dental Insurance, Vision Insurance
  • Guaranteed 8% 401K contribution plus individual company match option
  • 12 weeks Paid Parental Leave
  • Free access to Novo Nordisk-marketed pharmaceutical products


At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential?


The Position

Responsible for ensuring effective, efficient and compliant training and competence development meets the needs to the business areas supported. This role will provide training support to GMP operations at the site and work with department/team level management, content responsible, trainers and training developers.


The role will drive towards establishing and maintaining training and competence development best suited to meet the needs and challenges of the department/team by: Applying an investigative, problem-solution approach and GLS mindset to understand business problems and to proactively identify how training, human error prevention and learning technologies can contribute to solve these problems. Conducting analysis, design and develop training solutions which are necessary and sufficient to cover local competence needs and/ or solve business problems. Applying and create buy-in for standards and new technologies within training and competence development in department/team.


Essential Functions

  • Works with department/teams to ensure understanding of training set-up as well as interface to Content Control and deviation handling, incl. role of Content Responsible
  • Partners with department/teams and area leadership to ensure alignment between department level training plans and on-the-floor processes / roles
  • Supports evaluation of business challenges, problems and deviations in terms of training, competence development or performance support (job aids, nudging) being part of the solution
  • Drives continuous improvement of the local training set-up by Process Confirmation
  • Assists with identifying, developing, and implementing future improvements
  • Assists in review of “human error”-related incidents: determine need for additional or modified training interventions for affected staff
  • Proactively drives and anchors training related improvement projects (e.g. new standards, systems) and secure local buy-in
  • Provides support to identify & assign relevant & necessary training just in time
  • Ensures audit or inspection readiness in relation to training set-up
  • Analyzes, designs, and develops new local solutions based on business need
  • Supports Content Responsible in handling of training in changes
  • Serves as Editor for Training in QualityDocs or Job Function Coordinator as needed based on area
  • Develops training material and aids such as visual aids, standard operating procedures, troubleshooting guides, e-learnings, classroom training, manuals, and handbooks
  • Supports execution of Training for Competence projects
  • Facilitates and delivers training (classroom, 1:1 or another format as needed)
  • Assists with coaching certified trainers
  • Perform all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations, and industry codes
  • Incorporate the company Code of Conduct values in all activities and interactions with others
  • Incorporate the Novo Nordisk Way and 10 Essentials in all activities and interactions with others


Physical Requirements

0-10% overnight travel required. The ability to climb, balance, stoop, reach, stand and walk. The ability to push, lift, grasp, finger, and feel. The ability to speak, listen, and understand verbal and written communication. Repetition including substantial movement of wrists, hands, and or fingers. Lifting up to 10 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. Visual acuity to perform close activities such as: reading, writing, and analyzing; and to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations. The working environment includes a variety of physical conditions including: noise, close proximity to moving parts and equipment, and exposure to chemicals; atmospheric conditions including: odors, fumes, and dust.



  • Education and Certifications:
  • Bachelor’s degree in a relevant field. Science, Engineering, or education/learning discipline preferred
  • Work Experience:
  • 2 years of instruction, training development or equivalent experience required
  • 1 year experience in regulated industry environment preferred
  • Previous experience in a GMP/Biotech environment preferred
  • Instructional design and/or eLearning development preferred
    • Knowledge, Skills, and Abilities:
    • Training delivery experience required
    • Organizational skills and an ability to perform assignments with a high degree of attention to detail
    • Demonstrate a practical understanding of lean manufacturing principles and statistics
    • Analytical abilities and problem-solving skills
    • Excellent communication skills-articulates ideas and concepts clearly to all audiences
    • Ability to communicate issues to management as they arise
    • Ability to read and understand company quality documents and processes
    • Sense of urgency and the ability to set and meet deadlines


    We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


    At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


    Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


    If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.


    Novo Nordisk is a leading global healthcare company, founded in 1923 and headquartered in Denmark. Our purpose is to drive change to defeat diabetes and other serious chronic diseases such as obesity and rare blood and endocrine disorders. We do so by pioneering scientific breakthroughs, expanding access to our medicines, and working to prevent and ultimately cure disease. Novo Nordisk employs about 54,400 people in 80 countries and markets its products in around 170 countries. For more information visit

    Our US Research & Development hub, located in the Greater Boston area, brings together the best talent to drive life science innovation. Located in Lexington, Watertown and Cambridge, our teams reflect the full scope of R&D, from early research through late-stage clinical development. We are building for the future by creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. By combining the speed and agility of biotech with the quality, resources, and stability of a large pharmaceutical company, our US R&D hub will benefit from the best of both worlds to develop new medicines that meet the needs of patients.


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    Company info
    75 Hayden Avenue
    United States

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