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Associate Director, Access, Reimbursement and Fulfillment Data Strategy

Lake County, Illinois
Start date
Feb 20, 2024

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Administration, Finance, Marketing
Required Education
Bachelors Degree
Position Type
Full time
BioMidwest, Best Places to Work

Job Details

The Marketing Analytics and Business Insights (MABI) team supporting AbbVie’s US Commercial organization is 200+ members strong and growing every day. We comprise highly respected researchers, analysts, and strategists striving to be the gold standard Research & Analytics organization within the biopharmaceutical industry. We serve as strategic in-house advisor and pragmatic compass to Marketing, Sales, and Leadership – ensuring that all decisions are grounded in rigorous intelligence and earned intuition. We look at ‘data’ differently – as an input into insight generation, not an endgame. We appreciate ambiguity but recognize the need for clarity. We work tirelessly to build new capabilities and skill sets, encouraging our team members to pull up a chair, be themselves, be creative, speak their minds, and do good work. Patients depend on us, and we take that very seriously – without taking ourselves too seriously. We are smart, fun, quirky, and innovative – and we’d love for you to join us.

The Associate Director of data strategy will develop and execute data strategy plans to support Abbvie Patient Services in the areas of Patient access, reimbursement and Fulfillment. An Individual in this role will lead a team to drive data enablement, data literacy and standardization to deliver Abbvie Patient Care models’ data needs across multiple therapeutic areas. This role will report to the Director - Patient Services Data Strategy and Business Intelligence within the Marketing Analytics and Business Insights organization.


  • Develop and execute a plan for data enablement across access, reimbursement, and fulfillment data domains. Maintain a deep understanding of data needs to drive Patient Services needs across these domains.
  • Develop and maintain processes and artifacts to understand business rules for key metrics related to Patient Hubs, In-field access support and Co-Pay execution teams across multiple therapeutic areas.
  • Drive the development of efficient, repeatable ETL processes for data ingestion, integration and standardization for analytics and reporting use cases.
  • Oversee a program to develop data literacy among MABI – Patient Services team members.
  • Create data inventories, catalogs & definitions inclusive of relevant Patient Service ecosystem concepts and ERD (Entity Relationship Diagrams) to ensure data accessibility, visibility and understanding is supported across all stakeholders.
  • Execute data assessments across new or existing data assets and facilitate productive discussions among cross-functional partners to help bring a more holistic and integrated picture of business opportunities.
  • Identify and secure an effective team of resources to execute solutions and plan for appropriate budget needs to build or onboard the solutions in a timely fashion.
  • Define key project milestones, risk & contingency plans across a variety of initiatives, and communicate achievements against those milestones to various level audiences.
  • In collaboration with MABI partners, consult with Abbvie Patient Services leadership and Business Technology Services, and identify tactical initiatives to deliver data and metrics for measuring/improving program execution.

  • Bachelor’s degree in one of the following fields: Business, Management Information Systems, Engineering, and/or Operations is required. Master’s degree is a plus.
  • 10-12 years of professional experience.
  • 8-10 years of relevant experience in data analysis, data management, data delivery and business intelligence.  1-2 years of people supervision experience.
  • Hands on ability with tools, programming languages and cloud infrastructure for ETL – SQL, Trino Snowflake, AWS.
  • Strong experience with data enablement including dimensional data models, ETL workflows and SQL queries leveraging a variety of big data technologies to support the analytics value chain across descriptive and predictive analytics.
  • Experience enabling and assessing different types of data in the pharmaceutical industry across patient co-pay, hub (Prior Authorization and fulfillment) and reimbursement data sources preferred.
  • Experience in concepts of Managed Market controls and pricing (PBMs, Payors, Government), Pharmaceutical supply chain, Health system affiliations and pharmaceutical sales teams preferred.
  • Experience in business and/or analytics consulting roles for technology/analytics services companies a plus.
  • Experience working in a matrixed environment across commercial and marketing stakeholders.
  • Project management experience, strong communication skills, written and verbal.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.


AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
1 North Waukegan Road
North Chicago

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